Dutch Inbound Customer Care Specialist

Alex Gross; Bellprat; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prime location Barcelona

Career growth

Inclusive, friendly team

Descripción de la vacante

ALEX & GROSS GmbH in Barcelona is seeking a Customer Care Agent (Dutch Market) to be the first point of contact for Dutch-speaking and international B2B customers, handling inquiries via live chat, email, and phone. You will support customers on technical and product-related questions with a solution-oriented mindset, document interactions accurately, and keep CRM data current.

Join a creative, dynamic team in a prime location near the park and the ocean, with growth opportunities and an

Formación

• Experience in B2B inbound support or inside sales.
• Strong handling of customer communication via chat, email, and phone.
• Strong interest in software solutions and digital tools.
• Customer-focused with proactive and solution-oriented mindset.
• Well-organized, reliable, and comfortable in fast-paced environments.
• Excellent verbal and written communications in Dutch (C2) and English (C1).

Responsabilidades

• Be the first point of contact for Dutch-speaking and international B2B customers via live chat, email, and phone.
• Provide solutions-oriented support for technical and product-related questions.
• Ensure all interactions are documented accurately and CRM data stays current.
• Collaborate with sales, product, and technical teams to create a smooth customer experience.
• Stay updated on product updates to deliver the best possible support.

Conocimientos

Dutch language

English language

B2B inbound support

Multichannel support

Descripción del empleo

ALEX & GROSS GmbH in Barcelona is seeking a Customer Care Agent (Dutch Market) to be the first point of contact for Dutch-speaking and international B2B customers, handling inquiries via live chat, email, and phone. You will support customers on technical and product-related questions with a solution-oriented mindset, document interactions accurately, and keep CRM data current.

Join a creative, dynamic team in a prime location near the park and the ocean, with growth opportunities and an