Documentation & Training Officer | European Institutions

Ayesa Digital; España; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Prestigious EU projects

International, multicultural teams

Support from EU project experts

Job summary

Ayesa Digital is recruiting a Documentation & Training Officer to support large-scale European initiatives. You will craft high-quality documentation, guidance materials and training resources for diverse users, translating complex processes into practical content and coordinating with SMEs and project managers.

You will design workshops, develop learning resources and maintain content across SharePoint and Microsoft 365 platforms, ensuring accessibility and consistency for international teams.

Qualifications

• Proven ability to develop user-friendly documentation and knowledge articles.
• Experience creating FAQs, tutorials, manuals and guidance materials.
• Multinational and multilingual communication project experience.
• Experience with procurement, contractual processes or business procedures guidance.
• Experience developing training materials, workshops and webinars.

Responsibilities

• Create and maintain clear documentation, knowledge articles and user guides.
• Translate complex business and contractual processes into accessible content.
• Develop web content, presentations and training materials for end users.
• Collaborate with subject matter experts and stakeholders to ensure accuracy.
• Design and deliver workshops, webinars and information events.
• Lead content lifecycle management: drafting, review, publication and updates.
• Support stakeholder engagement and targeted communication campaigns.
• Collect user feedback to improve documentation and support processes.

Skills

Documentation

Knowledge management

Multilingual content

Stakeholder engagement

Training materials

Education

Bachelor's degree in Communications

Tools

Confluence

SharePoint

Microsoft 365

Job description

Every professional in our company is vital to us. Thanks to their talent, we continue to expand; today, we are a global team of over 11,000 people working toward a common goal.

Ayesa Digital is currently participating in high-impact European Union projects designed to address major European challenges and drive science and innovation. These are strategic technological projects based on collaborative initiatives that stand out for their international focus and a strong commitment to socially oriented results.

We are looking for a skilled Documentation & Training Officer to support large-scale European digital and business initiatives within a multicultural and multilingual environment.

In this role, you will be responsible for developing high-quality documentation, guidance materials, communication content and training resources that help users understand and navigate complex business and contractual processes. You will work closely with subject matter experts, project managers, stakeholders and institutional partners to transform complex information into practical, user-friendly content.

This position combines documentation, knowledge management, stakeholder engagement, communication and training responsibilities, offering the opportunity to contribute to impactful European programmes and services.

What you'll do

• Create and maintain clear, user-friendly documentation, including knowledge articles, FAQs, tutorials, manuals and guidance materials.
• Translate complex business, procurement and contractual processes into practical and accessible information for end users.
• Develop and maintain web-based content, presentations, user guides and communication materials.
• Collaborate with subject matter experts, project managers and other stakeholders to gather information and ensure content accuracy.
• Design and deliver communication and awareness initiatives supporting user adoption and engagement.
• Prepare and deliver workshops, webinars, training sessions and information events.
• Develop supporting training materials, practical examples, tutorials and learning resources.
• Support stakeholder engagement activities and targeted communication campaigns.
• Collect and analyse user feedback to improve documentation, support processes and communication channels.
• Contribute to the planning, coordination and execution of communication and information-sharing activities.
• Manage content lifecycle activities including drafting, review, validation, publication, version control and updates.
• Ensure consistency, accessibility and quality of communication and documentation materials.
• Support information dissemination through collaborative and digital platforms, including SharePoint and Microsoft 365 tools.
• Contribute to knowledge management initiatives and continuous improvement activities.
• Coordinate with internal and external stakeholders to support communication, documentation and training objectives.

What we're looking for

• Proven experience in documentation, knowledge management and user-oriented content development.
• Experience creating and maintaining user guides, manuals, procedures, FAQs, templates and support materials.
• Proven experience in multinational and multilingual communication projects.
• Experience in strategic and institutional communication activities.
• Experience developing and implementing communication, awareness and stakeholder engagement initiatives.
• Strong experience coordinating with multiple stakeholders, business teams and external partners.
• Experience drafting guidance related to procurement, contractual processes or business procedures.
• Experience developing and delivering training materials, presentations, workshops, webinars and information sessions.
• Understanding of procurement processes, contract management and framework contract environments.
• Experience supporting procurement-related activities and stakeholder coordination.
• Experience organising and delivering communication and engagement activities.
• Experience using collaborative authoring and knowledge management platforms such as Confluence and SharePoint.
• Strong proficiency with Microsoft 365 tools.
• Excellent writing, editing and content development skills.
• Ability to communicate complex information clearly and effectively to non-technical audiences.
• Strong stakeholder management and interpersonal skills.
• Ability to work independently and collaboratively in international environments.
• Ability to quickly understand complex business processes and technical concepts.
• Fluency in English and French. German is a strong advantage.
• Strong organisational, analytical and communication abilities.

Nice to have

• Experience working within European Institutions or international public-sector organisations.
• Experience supporting framework contracts, procurement programmes or contract management activities.
• Knowledge of content governance and knowledge management best practices.
• Experience designing user adoption and awareness campaigns.
• Experience managing multilingual content and coordinating translations.
• Experience with digital collaboration platforms and enterprise communication environments.

What We Offer:

• Prestigious projects within European institutions.
• International, innovative, and multicultural environments.
• Continuous support from a team of experts in EU projects.

If you are ambitious, enthusiastic, and seeking a new professional challenge in international projects with real-world impact, this is the place for you!

In accordance with Organic Law 3/2007 of March 22, the company is committed to promoting the defense and effective application of the principle of equality between men and women, preventing any type of labor discrimination based on sex, and guaranteeing equal entry opportunities. Furthermore, we promote diversity and reject any discrimination based on race, gender, functional diversity, religion, sexual orientation, gender identity, or any other personal or social condition, striving to build an inclusive and enriching environment.