Head of Customer Insights & Data Strategy

Vueling Airlines

Viladecans

On-site

EUR 90,000 - 130,000

Full time

6 days ago

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Job summary

Vueling Airlines in Spain seeks a Senior leader for Customer Insights & Data to transform data into actionable insights, drive KPIs, and enable automation and AI-powered reporting across Omnichannel Operations, Customer Experience and Disruptions Performance.

You will guide a team, partner with IT and analytics, and build dashboards, ensuring data governance and cross-departmental impact, while pushing for operational efficiency and enhanced customer satisfaction.

Qualifications

Background in customer insights, business intelligence or analytics.
Strong stakeholder engagement and cross-department collaboration.
Familiarity with automation and AI concepts and their practical application.
Experience leading data-related initiatives with cross-functional teams.
Knowledge of customer insights, journey measurement and KPIs.

Responsibilities

Develop and execute a strategic roadmap for customer insights and data across the organization.
Act as the liaison for customer performance metrics across departments, delivering tailored insights.
Collaborate with IT and Data teams to implement automation and AI-driven reporting solutions.
Establish cross-functional relationships and align KPIs to drive data-driven improvements.
Design, implement and optimize dashboards providing real-time customer KPIs.
Assess data needs and ensure data quality, availability, and impact.