Digital Experience Specialist

Jobtailor; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a UX Production and Content Publishing lead to drive customer-facing platforms, including the Support portal and Identity University, with a strong focus on the customer journey.

You will coordinate with internal developers and external agencies, manage timelines, and leverage analytics and UX research to improve UI structures, pages, and flows. A solid grounding in HTML/CSS and JavaScript is expected.

Formación

• 3+ years of experience in UX production, content publishing, digital experience management, website management, or digital project management in B2B, SaaS, or enterprise environments.
• Proven ability to manage complex UX projects and lead cross-functional projects involving design, technical, and business perspectives.
• Solid understanding of UX/UI design principles, wireframing, and human-centered digital planning.
• Experience managing and collaborating with external vendors, digital agencies, and front-end developers.
• Ability to leverage web analytics (Google Analytics) to drive decisions and present insights to stakeholders.
• Strong grasp of modern web technologies and digital platforms, including enterprise CMS.
• Excellent written and verbal communication skills with confident presentation abilities.
• Familiarity with basic HTML/CSS and JavaScript.
• Experience with LMS platforms and customer support portals.
• Knowledge of SEO best practices, accessibility standards (WCAG), and AI-enabled digital journey optimization.

Responsabilidades

• Lead UX implementation, content publishing, and project execution for customer-facing platforms, including the Support portal and Identity University.
• Manage content publishing and UX projects across the customer ecosystem.
• Participate in and influence front-end experience design decisions with a customer-first approach.
• Understand and optimize digital customer journeys by identifying friction points and driving solutions.
• Collaborate with internal developers and external digital agencies to create, refine, and deploy web assets aligned with brand standards.
• Plan, test, and execute digital content and design updates for customer enablement and support platforms.
• Ensure consistency in brand voice, visual standards, and information architecture across managed digital properties.
• Establish scalable, agile processes for digital project planning from wireframes and stakeholder alignment through final builds and QA.
• Coordinate digital initiatives across Customer Experience, Support, Customer Success, and technical teams.
• Manage timelines, vendor relationships, and update-request triage.
• Use web analytics, UX research, and user data to assess platform performance and drive improvements.
• Drive experimentation and A/B testing to improve page structures, digital flows, and UI elements.
• Establish project intake processes, define metrics, prioritize backlogs, build roadmaps, and launch projects.

Conocimientos

UX production

Digital project management

Web analytics

CMS

HTML/CSS

JavaScript

SEO

WCAG accessibility

Herramientas

Google Analytics

Agile processes

LMS

A/B testing tools

CMS tools

Descripción del empleo

• Lead UX implementation, content publishing, and project execution for customer-facing platforms, especially the Support portal and Identity University
• Manage content publishing and UX projects across the customer ecosystem
• Participate in and influence front-end experience design decisions with a customer-first approach
• Understand and optimize digital customer journeys by identifying friction points and driving solutions
• Collaborate with internal developers and external digital agencies to create, refine, and deploy web assets aligned with brand standards
• Plan, test, and execute digital content and design updates for customer enablement and support platforms
• Ensure consistency in brand voice, visual standards, and information architecture across managed digital properties
• Establish scalable, agile processes for digital project planning from wireframes and stakeholder alignment through final builds and QA
• Coordinate digital initiatives across Customer Experience, Support, Customer Success, and technical teams
• Manage timelines, vendor relationships, and update-request triage
• Use web analytics, UX research, and user data to assess platform performance and drive improvements
• Drive experimentation and A/B testing to improve page structures, digital flows, and UI elements
• Establish project intake processes, define metrics, prioritize backlogs, build roadmaps, and launch projects

Requirements

• 3+ years of experience in UX production, content publishing, digital experience management, website management, or digital project management, ideally within a B2B, SaaS, or enterprise environment
• Proven ability to manage complex UX projects and lead cross-functional projects involving design, technical, and business perspectives
• Solid understanding of UX/UI design principles, wireframing, and human-centered digital planning
• Experience managing and collaborating with external vendors, digital agencies, and front-end developers
• Ability to leverage web analytics, such as Google Analytics, to drive decisions and present insights to stakeholders
• Strong grasp of modern web technologies and digital platforms, including enterprise Content Management Systems (CMS)
• Excellent written and verbal communication skills and confident presentation ability
• Familiarity with basic HTML/CSS and JavaScript
• Experience with technical training platforms, Learning Management Systems (LMS), and customer support portals
• Knowledge of SEO best practices, accessibility standards (WCAG), and AI-enabled digital journey optimization

Core Competencies

Demonstrates expertise in UX production, content publishing, and digital project management, with a strong focus on optimizing customer journeys and enhancing digital experiences. Proficient in leveraging web analytics and collaborating with cross-functional teams to drive improvements and ensure brand consistency across digital platforms.

Highest-signal resume keywords

• UX Production
• Digital Project Management
• Web Analytics
• Content Management Systems (CMS)
• HTML/CSS

Hard Skills

• UX/UI Design Principles
• Wireframing
• Digital Experience Management
• A/B Testing
• SEO Best Practices
• Accessibility Standards (WCAG)
• JavaScript
• Customer Support Portals
• Learning Management Systems (LMS)
• Digital Journey Optimization

Soft Skills

• Excellent Written Communication
• Verbal Communication
• Presentation Skills

Industry Keywords

• B2B
• SaaS
• Enterprise Environment
• Customer Experience
• Support

Tools & Technologies

• Google Analytics
• Agile Processes
• Digital Platforms
• Vendor Management