- Own and continuously optimize the marketing operations ecosystem and martech stack, including HubSpot, Zoho CRM, Zapier and other marketing and analytics tools
- Design and manage workflows, lead routing, scoring, lifecycle processes and other automations
- Maintain marketing database accuracy, consistency and health through segmentation, deduplication, enrichment, data governance and CRM optimization
- Support operational setup and QA of emails, forms, landing pages, lists, workflows and nurturing programs
- Build and maintain dashboards and reporting for funnel performance, campaign effectiveness, attribution, pipeline generation and marketing KPIs
- Build and maintain integrations between HubSpot, Zoho, website, product and third-party platforms using Zapier, APIs and webhooks
- Work with Product, Engineering and RevOps on integrations and data flows
- Identify bottlenecks and opportunities for automation, standardization and AI-enabled efficiencies
- Partner with Marketing, Sales, RevOps, Product and Engineering across systems, processes, data and the customer journey
Requirements
- 5+ years of marketing operations experience, preferably B2B; SaaS preferred
- Extensive experience with HubSpot Marketing Hub, Operations Hub, Workflows, Custom objects, Reporting, Integrations and Automation
- Strong experience managing CRM platforms; Zoho CRM experience highly preferred
- Extensive experience building integrations using Zapier or similar automation platforms
- Experience with lifecycle marketing, lead management and CRM architecture
- Ability to think about customer journeys beyond open rates and click through rates
- Strong understanding of marketing attribution and funnel analytics
- Advanced reporting and dashboard creation experience
- Strong technical and analytical skills and knowledge of BI tools
- Ability to juggle multiple projects, stay organized and prioritize quickly
- Analytical and problem-solving skills
- BA in marketing, business, communications, technology or similar area is preferred
- Experience with Domo, Zoho and Zapier
- Experience with Google Tag Manager and GA4
- Familiarity with SQL or querying marketing data
- Experience with BI platforms such as Looker Studio, Tableau or Power BI
- Knowledge of APIs and webhook integrations
- Experience implementing AI-powered marketing workflows and automation
- Understanding of GDPR, consent management and data governance
- Experience supporting international or multi-product marketing teams
- Excellent written and verbal English skills
Core Competencies
Demonstrates expertise in marketing operations, including HubSpot and Zoho CRM management, automation, and data governance. Proficient in building integrations, advanced reporting, and optimizing customer journeys through analytics and lifecycle marketing.
Highest-signal resume keywords
- HubSpot Marketing Hub
- Zoho CRM Management
- Zapier Integrations
- Advanced Reporting
- Marketing Attribution
ATS Optimization Keywords
Hard Skills
- Marketing Operations
- Lifecycle Marketing
- Lead Management
- Data Governance
- APIs and Webhook Integrations
- SQL
- BI Tools
- Campaign Effectiveness
- Funnel Analytics
- Automation Platforms
Soft Skills
- Analytical Skills
- Problem-Solving Skills
- Organizational Skills
- Communication Skills
- Project Management
Certifications & Qualifications
- BA in Marketing
- BA in Business
- BA in Communications
- BA in Technology
Industry Keywords
- B2B Marketing
- SaaS
- GDPR
- Consent Management
- Data Governance
Tools & Technologies
- HubSpot
- Zoho
- Zapier
- Google Tag Manager
- GA4
- Domo
- Looker Studio
- Tableau
- Power BI