Digital Change Manager: Customer Support & Satisfaction

Schneider Electric; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work plan

Flexible remuneration plan

Wellbeing platform Wellwo

Life insurance

Stock ownership program

Volunteer programs

Descripción de la vacante

Schneider Electric seeks a Customer Support & Satisfaction Digital Change Manager to drive people-focused change across key digital transformation initiatives. You’ll engage stakeholders, define change strategies, deliver communications and training, and measure business impact to maximize adoption.

You will partner with project teams and leaders to bridge deployment and user adoption, contributing to measurable business value across Customer Support & Satisfaction globally.

Formación

• Bachelor's degree in Computer Science, Business or a related field. A Master's degree is a plus
• Ability to work in a dynamic international environment with multi-cultural teams
• Strong team player, results-oriented and with ability to demonstrate leadership
• Strong organizational & analytical skills, excellent problem determination and problem-solving skills; rigorous and detail-oriented
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs
• Good written and verbal communication skills as well as effective presentation and engagement skills
• Advanced English language skills

Responsabilidades

• Lead change initiatives across the DCR Digital Customer Support & Satisfaction organization to ensure successful implementation and value realization
• Collaborate with Project Managers and Deployment Leaders to align roadmaps and plan activities
• Co-execute the Change Management strategy with the Deployment team
• Conduct impact analyses to understand effects of Change initiatives and develop gap-closure plans
• Establish metrics to measure Change success and identify areas for improvement
• Develop and deliver training strategies and materials for new digital tools and processes
• Provide regular updates to stakeholders on training progress, risks and mitigation actions
• Define change success metrics and report adoption results to management

Conocimientos

Bachelor's degree

Multicultural teamwork

Leadership

Organizational skills

Analytical skills

English proficiency

Educación

Bachelor's degree in Computer Science, Business or related field

Master's degree (plus)

Descripción del empleo

Schneider Electric seeks a Customer Support & Satisfaction Digital Change Manager to drive people-focused change across key digital transformation initiatives. You’ll engage stakeholders, define change strategies, deliver communications and training, and measure business impact to maximize adoption.

You will partner with project teams and leaders to bridge deployment and user adoption, contributing to measurable business value across Customer Support & Satisfaction globally.