Cyber Security Specialist (Pentesting)

Amaris Consulting | Part Of Mantu; Córdoba; Remote; EUR 60,000 - 90,000; Full time

Job summary

Medtronic is seeking a full-time remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 in the EMEA region. You will communicate with Health Care Professionals and field staff, translating complex clinical and technical concepts into actionable guidance.

The role emphasizes remote support, escalation leadership, and collaboration with global teams, with occasional on-site training and international travel when required.

Qualifications

• Experience in remote technical support or field service in medical devices.
• Excellent communication skills for Health Care Professionals and engineers.
• Ability to explain complex technical issues in clear terms.

Responsibilities

• Provide remote technical support for Hugo robotic system and DS1.
• Lead escalation process and coordinate field service when needed.
• Collaborate with teammates to troubleshoot complex service requests.
• Document all actions and ensure timely reporting.
• Occasional onsite training and support domestically and internationally.

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal

Full time

R78991

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 -