Diagnostics Tech Support Specialist

Zoetis; España; On-site; EUR 30,000 - 42,000; Full time

Job summary

Zoetis is seeking a Diagnostics Technical Support Representative to assist end users, field representatives, and partners with troubleshooting across a portfolio of animal health diagnostic products. The role covers product operation guidance, configuration, connectivity, and system integration, ensuring a positive customer experience in veterinary clinics, labs and academic settings.

Responsibilities include handling high volumes of technical inquiries, documenting resolutions in CRM, and

Qualifications

• Associates degree or Vet Tech preferred; equivalent experience considered.
• 3+ years in customer or technical support, with diagnostic exposure.
• Experience with CRM/ERP and contact center telephone systems highly preferred.

Responsibilities

• Respond promptly to high volumes of technical support requests via multiple channels.
• Diagnose and resolve issues related to product performance, connectivity, and operations.
• Document interactions and resolutions in the CRM system.
• Handle end-to-end case management and escalations per guidelines.
• Collaborate with cross-functional teams to ensure customer retention and satisfaction.
• Participate in onboarding and special projects as needed.
• Maintain up-to-date expertise on diagnostic product lines and procedures.

Skills

Communication skills

Problem solving

Dependability

Planning and organizing

Adaptability

Mental toughness

Education

Associates degree or Vet Tech preferred

3+ years in customer/technical support

Point of care diagnostic experience preferred

Tools

Microsoft Office Suite

CRM systems

ERP systems

Contact center systems

Veterinary PIMS

Job description

Zoetis is seeking a Diagnostics Technical Support Representative to assist end users, field representatives, and partners with troubleshooting across a portfolio of animal health diagnostic products. The role covers product operation guidance, configuration, connectivity, and system integration, ensuring a positive customer experience in veterinary clinics, labs and academic settings.

Responsibilities include handling high volumes of technical inquiries, documenting resolutions in CRM, and