On-Site Customer Support Specialist – Auto Diagnostics

Salvo Software LLC

Castilla-La Mancha

On-site

EUR 37,000 - 50,000

Full time

7 days ago

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Job summary

Salvo Software LLC is seeking a Customer Service Representative to support an automotive diagnostics product for U.S.-based users. This on-site role focuses on calls, emails, and chats, ticketing, and issue resolution.

The position requires 3+ years in customer service, experience with US customers, and strong communication skills. Contractor arrangement with no benefits may apply, with availability for on-site work at WeWork.

Qualifications

3+ years of experience in customer service or customer support.
Experience supporting U.S.-based customers (preferred).
Strong communication and problem-solving skills.
Comfortable explaining technical or product-related topics.
Experience using CRM or ticketing systems.

Responsibilities

Serve as the first point of contact for U.S.-based users via phone, email, and chat.
Assist customers when there is an issue with their vehicle or diagnostic device.
Resolve issues during the call when possible; otherwise, create and manage tickets for other teams.
Clearly explain next steps and follow up with users until resolution.
Document interactions and feedback in the CRM system.
Collaborate with technical and support teams to resolve complex cases.
Provide product guidance and onboarding support when needed.
Share customer insights to help improve the product and support processes.