Deployment Strategist — Global (Spain based)

Resilientco; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Resilientco in Madrid is looking for a Deployment Strategist to manage complex enterprise accounts, ensuring operational impact and engagement with C-level stakeholders. The role involves strategic planning, driving adoption of AI solutions, and quantifying ROI for the clients.

Successful candidates will have extensive experience in enterprise customer success, a strong consulting background, and be fluent in Spanish and English. This position requires travel and offers an intense, impact-oriented work environment.

Formación

• 4+ years in management consulting, enterprise customer success, or delivery.
• Proven track record with large accounts and C-level relationships.
• Hands-on experience with complex customer engagements.

Responsabilidades

• Own the relationship and outcomes for largest accounts.
• Engage C-level stakeholders and lead strategic planning.
• Drive enterprise deployments and ensure operational success.

Conocimientos

Management consulting

Customer success management

Fluent in Spanish

Fluent in English

Operational partnership

Data integration

Relationship building

Descripción del empleo

Our client builds AI workers that run HR operations autonomously — hiring, onboarding, scheduling, engagement — so companies can focus on people, not process. They don't give teams a better tool and hope they use it. Their AI agents do the work: screen candidates, run interviews in 40+ languages, schedule shifts, onboard new hires — 24/7, across voice, WhatsApp, and web. They work with large, complex organizations across hospitality, retail, healthcare, and staffing — companies where high-volume hiring, high monthly churn, and overstretched HR teams are everyday reality.

The Role

As Deployment Strategist, you'll own their largest, most complex accounts end-to-end — enterprise clients with multi-country operations, deep integrations, and C-level stakeholders. You go deep into customer operations, define the right problems, deploy the product in real environments, drive adoption through training and behavior change, and ensure tangible business impact. This is not Customer Success and not Project Management. It's an outcome-first role, working closely with Forward Deployed Engineers (FDEs) and the leadership team. Success is measured by business impact, not deployments completed.

• Own the relationship and outcomes for their largest accounts — Fortune 500-scale enterprises with complex, multi-country deployments.
• C-level engagement, strategic planning, business reviews.
• Map customer operations end-to-end to define the right problems and success metrics
• Lead enterprise deployments from post-sale to production in complex environments — multiple stakeholders, legacy systems, change resistance
• Drive adoption and behavior change through training, enablement, and close operational partnership
• Measure, quantify, and communicate ROI to decision-makers — time-to-hire reduction, fill rates, cost savings, hours reclaimed
• Detect and develop expansion opportunities across teams, countries, and modules — flag to Sales for commercial close
• Partner daily with Forward Deployed Engineers to design and ship solutions aligned with customer strategy
• Feed structured product insights back to the product team based on frontline customer needs
• Travel to key accounts 2-3x/month (30-40% travel)

• Customers go to production and stay — This product becomes the execution layer, not a side project
• ROI is quantified and visible: "-80% time-to-hire", "99% candidate satisfaction", "+50% productivity boost"
• C-level stakeholders trust you as their operational partner, not a vendor contact
• Accounts expand organically: new countries, new modules, higher volume
• Product roadmap is informed by real customer needs, structured through you

• >4 years in management consulting, enterprise customer success, or delivery (ideally SaaS / tech, or operations)
• Proven track record managing large, complex accounts and building trusted C-level relationships
• Hands-on experience owning implementations or complex customer engagements end-to-end
• Strong operations and workflow architecture intuition — you think in systems, not tasks
• Comfortable working closely with engineers (APIs, data flows, integrations) — nice-to-have
• Fluent Spanish + English (written and spoken); any other major European language (German, French, Italian, Dutch, etc.) strongly preferred
• Willing to travel 30-40%
• Extreme ownership, low ego, outcome-first; structured and decisive in ambiguity

Culture

The company is a high-bar, high-intensity environment for people who want to play a meaningful role and enjoy the process of building. They are not optimizing for comfort; they are optimizing for impact.

They operate as one team — not a collection of individuals — with extreme ownership. They believe a small, highly aligned and incentivized team beats a large one, every time. They work in symphony, not in silos, with a flat structure focused on value over titles, mission over ego, and customers over internal convenience.

They ship fast, learn faster, keep a high bar, challenge directly because they care deeply.