Deployment Strategist - Global

Orbio AI; Madrid; Presencial; EUR 70.000 - 120.000; Jornada completa

Descripción de la vacante

Orbio is seeking a Deployment Strategist to own its largest multi-country accounts end-to-end, driving adoption and measurable business impact across HR operations.

You will work with Forward Deployed Engineers, map operations, define problems, and lead deployments from post-sale to production, coordinating with stakeholders and engineers.

Travel 30-40% and influence product direction with frontline insights; fluent in Spanish and English is required.

Formación

• 4+ years in management consulting, enterprise customer success, or delivery (ideally SaaS/tech)
• Proven track record managing large, complex accounts with C-level relationships
• Hands-on experience owning implementations end-to-end
• Strong operations and workflow architecture intuition

Responsabilidades

• Own the relationship and outcomes for Orbio's largest accounts—Fortune 500-scale enterprises with multi-country deployments
• Map customer operations end-to-end to define the right problems and success metrics
• Lead enterprise deployments from post-sale to production in complex environments
• Drive adoption and behavior change through training, enablement, and close operational partnership
• Measure, quantify, and communicate ROI to decision-makers (time-to-hire, fill rates, cost savings)
• Detect and develop expansion opportunities across teams, countries, and modules
• Partner daily with Forward Deployed Engineers to design and ship solutions
• Feed product insights back to the product team from frontline needs
• Travel to key accounts 2-3x/month (30-40% travel)

Conocimientos

Spanish

English

Stakeholder management

Account leadership

Operations thinking

Descripción del empleo

Orbio builds AI workers that run HR operations autonomously - hiring, onboarding, scheduling, engagement - so companies can focus on people, not process. We don't give teams a better tool and hope they use it. Our AI agents do the work: screen candidates, run interviews in 40+ languages, schedule shifts, onboard new hires - 24/7, across voice, WhatsApp, and web.

We work with large, complex organizations across hospitality, retail, healthcare, and staffing - companies where high-volume hiring, high monthly churn, and overstretched HR teams are everyday reality.

The Role

As Deployment Strategist, you'll own Orbio's largest, most complex accounts end-to-end - enterprise clients with multi-country operations, deep integrations, and C-level stakeholders. You go deep into customer operations, define the right problems, deploy Orbio in real environments, drive adoption through training and behavior change, and ensure tangible business impact.

This is not Customer Success and not Project Management. It's an outcome-first role, working closely with Forward Deployed Engineers (FDEs) and the leadership team. Success is measured by business impact, not deployments completed.

What You'll Do

• Own the relationship and outcomes for Orbio's largest accounts - Fortune 500-scale enterprises with complex, multi-country deployments.
• Map customer operations end-to-end to define the right problems and success metrics
• Lead enterprise deployments from post-sale to production in complex environments - multiple stakeholders, legacy systems, change resistance
• Drive adoption and behavior change through training, enablement, and close operational partnership
• Measure, quantify, and communicate ROI to decision-makers - time-to-hire reduction, fill rates, cost savings, hours reclaimed
• Detect and develop expansion opportunities across teams, countries, and modules - flag to Sales for commercial close
• Partner daily with Forward Deployed Engineers to design and ship solutions aligned with customer strategy
• Feed structured product insights back to the product team based on frontline customer needs
• Travel to key accounts 2-3x/month (30-40% travel)

What Success Looks Like

• Customers go to production and stay - Orbio becomes the execution layer, not a side project
• ROI is quantified and visible: "-80% time-to-hire", "99% candidate satisfaction", "+50% productivity boost"
• C-level stakeholders trust you as their operational partner, not a vendor contact
• Accounts expand organically: new countries, new modules, higher volume
• Product roadmap is informed by real customer needs, structured through you

Ideal Profile

• >4 years in management consulting, enterprise customer success, or delivery (ideally SaaS / tech, or operations)
• Proven track record managing large, complex accounts and building trusted C-level relationships
• Hands-on experience owning implementations or complex customer engagements end-to-end
• Strong operations and workflow architecture intuition - you think in systems, not tasks
• Comfortable working closely with engineers (APIs, data flows, integrations) - nice-to-have
• Fluent Spanish + English (written and spoken); any other major European language (German, French, Italian, Dutch, etc.) strongly preferred
• Willing to travel 30-40%
• Extreme ownership, low ego, outcome-first; structured and decisive in ambiguity

Culture at Orbio

Orbio is a high-bar, high-intensity environment for people who want to play a meaningful role and enjoy the process of building. We are not optimizing for comfort; we are optimizing for impact.

We operate as one team - not a collection of individuals - with extreme ownership. We believe a small, highly aligned and incentivized team beats a large one, every time. We work in symphony, not in silos, with a flat structure focused on value over titles, mission over ego, and customers over internal convenience.

We ship fast, learn faster, keep a high bar, challenge directly because we care deeply.