Dental CRM & Tech Support Specialist (Dutch/French)

Straumann Group; Madrid; On-site; EUR 28,000 - 40,000; Full time

Job summary

Straumann Group is seeking a Customer Care Specialist to support ClearCorrect customers with expert guidance, technical assistance, and effective case management. This role emphasizes a customer-centric mindset, collaboration across teams, and a commitment to ongoing learning.

You will work with Salesforce Service Cloud, ClearComm, CAMDB, and other CRM platforms to manage cases, document interactions, and drive service quality. Fluency in English plus Dutch or French is required.

Qualifications

• Strong customer-centric approach with commitment to service excellence.
• Effective verbal and written communication skills.
• Able to collaborate in a multicultural, fast-paced environment.
• Curiosity, adaptability and ongoing learning mindset.
• Strong organizational and prioritization skills.
• Experience in customer service is advantageous.
• Proficient in Microsoft Office applications.
• Strong analytical and numerical reasoning abilities.
• Ability to follow internal processes and quality standards.

Responsibilities

• Provide customer support and technical guidance to ClearCorrect customers.
• Assist with setup and maintenance of customer and collaborator accounts.
• Troubleshoot technical issues with accuracy and professionalism.
• Manage customer feedback, quality concerns, and service complaints.
• Respond to logistics and shipping inquiries to ensure timely deliveries.
• Collaborate with Salesforce teams and internal stakeholders for consistent support.
• Use CRM platforms to document interactions and track progress.
• Contribute to team productivity and service quality goals.
• Act as SME for processes and ClearCorrect workflows.
• Support onboarding of new team members and knowledge sharing.

Skills

Customer-centric

Communication

Team collaboration

Curiosity

Time management

Customer service experience

Microsoft Office

Analytical thinking

Quality compliance

English fluency

Tools

Salesforce

Zendesk

Job description

Straumann Group is seeking a Customer Care Specialist to support ClearCorrect customers with expert guidance, technical assistance, and effective case management. This role emphasizes a customer-centric mindset, collaboration across teams, and a commitment to ongoing learning.

You will work with Salesforce Service Cloud, ClearComm, CAMDB, and other CRM platforms to manage cases, document interactions, and drive service quality. Fluency in English plus Dutch or French is required.