Dealer Performance & Retention Manager

DealerRefresh; Cox; Presencial; EUR 78.000 - 113.000; Jornada completa

Descripción de la vacante

Cox Automotive's VinSolutions division seeks a Performance Manager to drive customer retention through proactive dealership engagement and ROI optimization of software usage. The role combines field visits and remote interactions to maximize client satisfaction and product adoption.

The position requires extensive experience in retail automotive management, strong communication, and proficiency with Salesforce and MS Office, with up to 30% travel.

Formación

• HS Diploma/GED equivalent required.
• 7+ years of progressive experience in retail automotive management.
• Retail automotive experience preferred at management level.
• B2B or outside sales account management experience.
• Demonstrated understanding of dealership operations.
• Strong written, verbal and interpersonal communication skills.
• Proficiency in Salesforce or similar CRM systems.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Willingness to travel up to 30%.

Responsabilidades

• Manage progress and results of assigned accounts (retention).
• Engage with strategic client groups and build client relationships.
• Respond to client requests promptly and with ownership.
• Monitor account performance and adjust dealer expectations and goals.
• Detect and address system 'red flags' and emergencies with clients.

Conocimientos

Account management

Customer service

Communication skills

Team collaboration

Educación

HS Diploma/GED Equivalent

Herramientas

Salesforce

MS Office

PowerPoint

Word

Excel

Descripción del empleo

Cox Automotive's VinSolutions division seeks a Performance Manager to drive customer retention through proactive dealership engagement and ROI optimization of software usage. The role combines field visits and remote interactions to maximize client satisfaction and product adoption.

The position requires extensive experience in retail automotive management, strong communication, and proficiency with Salesforce and MS Office, with up to 30% travel.