Data analyst for customer care and shipping

Back Market; Barcelona; Hybrid; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Hybrid work environment

Mentorship programs

Flexible days

Job summary

Back Market в Барселоне ищет стажера-аналитика на 6 месяцев. Ваша задача — анализировать данные, помогать Operations и подразделениям Customer Care, Quality и Shipping улучшать процессы и поддерживать принятие решений бизнес-стейкхолдерами.

Требования: бакалавр/магистр в области бизнеса, менеджмента или инженерии с уклоном в данные; сильные навыки аналитики, визуализации и моделирования; опыт SQL; знание Omni, Google Analytics/Datastudio и Amplitude; владение англ. языком; автономность.

Qualifications

• Бакалавр или магистр в области бизнеса, менеджмента или инженерии с уклоном в данные и аналитику
• Сильные навыки аналитики, визуализации и моделирования; опыт работы с SQL
• Умение работать с бизнес-заинтересованными лицами и доносить выводы не-технической аудитории

Responsibilities

• Проводить углубленный анализ для повышения эффективности процессов и удовлетворенности клиентов
• Вносить вклад в стратегию, анализируя долгосрочные последствия решений
• Поддерживать мониторы и обучать заинтересованных лиц работе с данными и инструментами

Skills

Data analytics

Visualization

Project management

Autonomy

English fluency

Education

Bachelor's or Master's in Business/Management/Engineering with data & analytics

Tools

SQL

Omni

Google Analytics/Datastudio

Amplitude

Job description

Описание:

Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new . We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new.

Задачи:

• Conduct in-depth analyses to help Operations Specialists improve process efficiency and customer satisfaction across Customer Care, Seller Care, Quality and Shipping.
• Be an active contributor to the strategy, by thinking beyond immediate analysis to understand the long-term implications of actions
• Collaborate closely with business stakeholders : supporting their needs, sharing your analysis & recommendations in an impactful way to get their buy-in
• Maintain, update and improve the monitoring tools (SQL, Omni)
• Mentor business stakeholders on their data needs

Требования:

• You are in Bachelor’s or Master’s degree in Business, Management or Engineering with specialization in data & analytics or equivalent
• You have strong skills in data analytics, visualization and modeling, including experience with SQL ; ideally with Omni, Google Analytics/Datastudio and Amplitude
• You are also interested in helping the business grow thanks to the data analyzed (project management/coordination skills)
• You have good communication skills and you are able to make your work accessible to a non-technical audience
• You know how to work in autonomy
• You like to do concrete things and you are not afraid to get your hands dirty
• You are an amazing team player with whom it’s always a pleasure to work
• You are fluent in English
• You are looking for a 5-6 month full-time internship from January 2027 based in Barcelona
• Your current French university can provide an internship agreement
• Будет плюсом:
• Knowledge of server-side tagging, experience with an advertising platform (Google Ads, Meta), or a personal project involving tracking or data

Условия:

• Duration : 6 months
• Full-time internship (35h/week)
• A mission driven work environment where your day to day makes an impact on the planet. Seriously.
• Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
• Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.