Data & AI Product Owner - Customer Ops

Vueling Airlines; Viladecans; On-site; EUR 70,000 - 110,000; Full time

Job summary

Vueling Airlines seeks a Data Business Owner to lead data-driven and AI-powered solutions within Customer Operations. You will bridge business needs with data architecture, analytics and AI, ensuring actionable insights and scalable capabilities across the organization.

The role collaborates with Data Engineering, Data Science and IT to deliver high-impact data products, governance and measurable business outcomes while translating requirements into practical AI use cases.

Qualifications

• Translate business needs into data requirements and AI solutions.
• Strong data literacy and ability to translate data into insights and decisions.
• Familiarity with modern data architectures including data lakes/lakehouses, APIs and data pipelines.

Responsibilities

• Own the data vision and roadmap for the business area, identifying opportunities where data and AI can improve customer experience, operational efficiency and decision-making.
• Translate business requirements into data and AI use cases, defining objectives, expected outcomes, KPIs and priorities.
• Contribute to high-level data architectures, including data sources, integration patterns, data platforms, APIs and analytical layers.
• Define and drive AI/Generative AI use cases, particularly LLM-based classification, summarisation, knowledge retrieval, and decision support.
• Explore Graph/Knowledge Graph opportunities connecting entities through relationship-based data models.
• Collaborate with Data Engineering, Data Science, IT and business teams to ensure scalable, feasible solutions.
• Define business requirements and acceptance criteria for data products and intelligent solutions.
• Ensure data quality, governance and ownership across solutions.
• Monitor performance and business impact of deployed data/AI solutions and identify improvements.
• Act as a business reference point for Data & AI, communicating capabilities and limitations to stakeholders.

Skills

Data governance

Data architecture

Generative AI

Graph/Knowledge Graphs

SQL

Stakeholder management

Data analytics

LLM concepts

Education

Bachelor's degree in Business/Data/Tech/Engineering/CS/Math

Tools

Databricks

Microsoft Fabric

Snowflake

Power BI

Azure AI/Azure OpenAI

Neo4j

Knowledge Graph platforms

Job description

Vueling Airlines seeks a Data Business Owner to lead data-driven and AI-powered solutions within Customer Operations. You will bridge business needs with data architecture, analytics and AI, ensuring actionable insights and scalable capabilities across the organization.

The role collaborates with Data Engineering, Data Science and IT to deliver high-impact data products, governance and measurable business outcomes while translating requirements into practical AI use cases.