Danish-Speaking Customer Support Pro | Hybrid/Remote

Next Job Abroad; Alicante; Híbrido; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid setup

Remote work (up to 40 days)

Relocation package

International health insurance

Wellbeing allowance

Home office setup

Team events

Office meals

Resumo da oferta

Next Job Abroad is helping a Malta-based iGaming group hire a Danish-speaking customer support specialist. You’ll become an expert on sportsbook and casino products and handle calls, live chat and email with fast, clear, and professional responses.

The role offers a hybrid setup, international teams, relocation support, private health insurance, wellbeing allowance, and opportunities to learn across fraud, risk, compliance, product, and more.

Qualificações

• Fluent Danish (written & spoken).
• Comfortable working shifts.
• Strong problem-solving and analytical mindset.
• Able to multitask in a fast-paced environment.
• Interest in sports and casino is a plus.
• Previous customer service experience is beneficial.

Responsabilidades

• Resolve customer queries across phone, chat, and email.
• Take ownership of complex cases and follow them through to resolution.
• Work directly with internal teams and external providers.
• Approve withdrawals and handle account-related processes.
• Process KYC documentation and conduct enhanced due diligence when needed.
• Run daily security and transaction checks to protect the business.
• Contribute to team KPIs and overall service levels.
• Share feedback to improve systems, FAQs, and internal processes.
• Support management with ad hoc analysis of customer trends

Conhecimentos

Fluent Danish

Problem-solving

Multitasking

Analytical mindset

Interest in sports

Customer service experience

Descrição da oferta de emprego

Next Job Abroad is helping a Malta-based iGaming group hire a Danish-speaking customer support specialist. You’ll become an expert on sportsbook and casino products and handle calls, live chat and email with fast, clear, and professional responses.

The role offers a hybrid setup, international teams, relocation support, private health insurance, wellbeing allowance, and opportunities to learn across fraud, risk, compliance, product, and more.