Danish-speaking Customer Support Consultant in Sofia Bulgaria

Next Job Abroad; Málaga; Híbrido; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Financial support during relocation

Fully paid training

Additional health insurance

50+ benefits and services to choose from

Descripción de la vacante

Next Job Abroad seeks a Danish-speaking Customer Service Agent to join our client in Bulgaria for the world's biggest search engine. The role involves delivering exceptional customer service and utilizing customer service tools effectively.

Ideal candidates are fluent in Danish and English, possess strong interpersonal skills, and have a passion for customer satisfaction. Our client offers a supportive environment, comprehensive training, and over 50 benefits including financial relocation support and health insurance.

Formación

• Excellent communication style, ability to explain complex concepts simply.
• Ability to troubleshoot issues and find creative solutions.
• Collaborates and shares knowledge, and contributes positively to team dynamics.

Responsabilidades

• Deliver professional support for our client's products and services.
• Master and utilize CRM software and customer service tools.
• Resolve customer inquiries within agreed SLAs.

Conocimientos

Fluent Danish

Fluent English

Customer service orientation

Strong interpersonal abilities

Problem-solving

Active listening

Adaptability

Descripción del empleo

Join our client in Bulgaria as a Danish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

• Fluent Danish and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile

• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed!

Our client is looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our client's comprehensive training program will equip you with all the product knowledge you need to succeed.

Benefits

• Financial support during relocation
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

Our client believes in growing together. They offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is their top search result!