Cybersecurity Customer Success Strategist

Fortra; España; Hybrid; EUR 48,000 - 72,000; Full time

Job summary

Fortra is hiring a Customer Success Manager in Spain to partner with customers, drive product adoption, and build lasting relationships. You’ll align customer goals with our cybersecurity solutions, guide health, and success planning while coordinating with sales, product, and services teams.

In this role, you’ll manage onboarding through renewal, monitor health metrics, and proactively address risks. Occasional travel will be required to visit customers and ensure high satisfaction levels.

Qualifications

• Excellent presentation, written, and oral communication skills.
• Strong interpersonal skills and experience initiating and building positive relationships.
• Strong organizational and time management skills with the ability to manage multiple projects.
• Cross functional leadership and team coordination skills.
• Proven ability to navigate difficult and complex customer concerns with ease.
• Creative problem-solver who acts confidently — spearheading solutions to problems that arise.
• Demonstrated ability to research issues in a resourceful manner prior to escalating.
• Demonstrated negotiation and persuasion skills; ability to be tenacious.
• Able and willing to travel on-site for customer visits as required by the business (up to 25%).
• Strong problem‑solving and analytical skills with keen attention to detail.

Responsibilities

• Maintains a strong understanding of the company’s solutions and cybersecurity trends to offer insights to customers.
• Provides expert guidance on product capabilities customized to customer needs.
• Articulates the business impact of the company’s solutions to help customers achieve strategic objectives.
• Establishes and manages the customer journey from onboarding to renewal, driving satisfaction.
• Monitors customer health and engagement to identify risks and drive success strategies.
• Develops and implements tailored action plans aligned with customer goals and internal strategies.
• Identifies upsell opportunities and collaborates with sales to drive growth.
• Builds relationships across customer organizations, from frontline teams to executives.
• Delivers clear, impactful presentations to diverse audiences.
• Manages customer relationships with empathy and timely resolution of issues.

Skills

Presentation skills

Interpersonal skills

Organizational skills

Cross-functional leadership

Negotiation & persuasion

Problem solving

Analytical skills

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Fortra is hiring a Customer Success Manager in Spain to partner with customers, drive product adoption, and build lasting relationships. You’ll align customer goals with our cybersecurity solutions, guide health, and success planning while coordinating with sales, product, and services teams.

In this role, you’ll manage onboarding through renewal, monitor health metrics, and proactively address risks. Occasional travel will be required to visit customers and ensure high satisfaction levels.