CX Transformation Consultant — Human-Centered Design

Huxley; Barcelona; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Huxley seeks a Customer Experience Manager Consultant to lead customer-centric transformation initiatives in Barcelona, combining Human Centered Design and Design Thinking to improve experiences and support strategic decisions.

The role involves mapping customer and stakeholder journeys, translating market insights into actionable actions, and collaborating with Marketing, Medical Affairs, and international partners. 6-month engagement, mainly remote with occasional office attendance.

Formación

• 4+ years in Customer Experience (CX).
• 4+ years applying Human Centered Design (HCD) and Design Thinking.
• 4+ years in Market Research and insight generation.
• 4+ years in Customer Journey Mapping and Stakeholder Journey Mapping.

Responsabilidades

• Lead and evolve customer journeys and stakeholder journeys.
• Analyze market research studies and translate insights into actionable initiatives.
• Identify needs, pain points, and improvement opportunities.
• Define value propositions aligned with stakeholder needs.
• Collaborate with Marketing, Medical Affairs, international stakeholders, and patient associations.
• Apply Human Centered Design (HCD) and Design Thinking across strategic projects.
• Ensure the voice of patients, healthcare professionals, and other stakeholders informs decision-making.

Conocimientos

Customer Experience (CX)

Human Centered Design (HCD)

Design Thinking

Market Research

Journey Mapping

Stakeholder Management

Consulting Experience

Autonomy & Ownership

English Proficiency

Descripción del empleo

Huxley seeks a Customer Experience Manager Consultant to lead customer-centric transformation initiatives in Barcelona, combining Human Centered Design and Design Thinking to improve experiences and support strategic decisions.

The role involves mapping customer and stakeholder journeys, translating market insights into actionable actions, and collaborating with Marketing, Medical Affairs, and international partners. 6-month engagement, mainly remote with occasional office attendance.