Customer Experience Manager

Huxley; Barcelona; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Huxley seeks a Customer Experience Manager Consultant to lead patient-centric transformation initiatives using Human Centered Design, stakeholder insights, and journey mapping to improve experiences and support strategic decisions.

Location: Barcelona (mainly remote, with occasional office attendance). Start date: End of September / Beginning of October. 6-month initial duration. Fluently English required.

Formación

• 4+ years in Customer Experience (CX).
• 4+ years applying Human Centered Design and Design Thinking.
• 4+ years in Market Research and insight generation.
• 4+ years in Customer Journey Mapping and Stakeholder Journey Mapping.
• Experience managing multidisciplinary and international stakeholders.
• Background in consulting or business-facing roles.
• Ability to work autonomously and take ownership quickly.
• Professional level of English.

Responsabilidades

• Lead and evolve customer journeys and stakeholder journeys.
• Analyze market research studies and translate insights into actionable initiatives.
• Identify needs, pain points, and improvement opportunities.
• Define value propositions aligned with stakeholder needs.
• Collaborate with Marketing, Medical Affairs, international stakeholders, and patient associations.
• Apply Human Centered Design and Design Thinking methodologies across strategic projects.
• Ensure the voice of patients, healthcare professionals, and other stakeholders is embedded into decision-making processes.

Conocimientos

CX experience

HCD & Design Thinking

Market Research

Journey Mapping

Stakeholder management

Consulting background

Autonomy

English proficiency

Descripción del empleo

Hi Network,

We are looking for a Customer Experience Manager Consultant to lead customer-centric transformation initiatives, leveraging Human Centered Design, stakeholder insights, and journey mapping to improve experiences and support strategic decision-making.

Tasks & Responsibilities

• Lead and evolve customer journeys and stakeholder journeys.
• Analyze market research studies and translate insights into actionable initiatives.
• Identify needs, pain points, and improvement opportunities.
• Define value propositions aligned with stakeholder needs.
• Collaborate closely with Marketing, Medical Affairs, international stakeholders, and patient associations.
• Apply Human Centered Design (HCD) and Design Thinking methodologies across strategic projects.
• Ensure the voice of patients, healthcare professionals, and other stakeholders is embedded into decision-making processes.

Required Experience

• 4+ years of experience in Customer Experience (CX).
• 4+ years applying Human Centered Design (HCD) and Design Thinking methodologies.
• 4+ years in Market Research and insight generation.
• 4+ years in Customer Journey Mapping and Stakeholder Journey Mapping.
• Experience managing multidisciplinary and international stakeholders.
• Background in consulting environments or business-facing roles.
• Ability to work autonomously and quickly take ownership of ongoing initiatives.
• Professional level of English.

Collaboration Details

• Location: Barcelona (mainly remote, with occasional office attendance).
• Initial duration: 6 months.
• Start date: End of September / Beginning of October.