Lead Service Designer – Enterprise Transformation (Hybrid Barcelona)

rmg digital; Barcelona; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

rmg digital is seeking a skilled Lead Service Designer to join a transformation programme in Barcelona. This role requires hands-on experience in service design and an ability to shape customer experiences that add measurable value.

The successful candidate will lead service design activities, map customer journeys, and work with cross-functional teams. Strong French language skills and experience in enterprise environments are essential for effective collaboration.

This position is hybrid, requiring 3 days onsite work each week.

Qualifications

• Extensive experience as a Service Designer within enterprise or B2B environments.
• Proven success delivering service design across large-scale transformation programmes.
• Strong expertise in service blueprinting and customer journey mapping.

Responsibilities

• Lead service design activities across customer implementation initiatives.
• Facilitate workshops with cross-functional stakeholders.
• Identify service gaps and opportunities for improvement.

Skills

Service design expertise

Workshop facilitation

Stakeholder management

French language skills

Tools

AI tools for service design

Service design artefacts

Job description

rmg digital is seeking a skilled Lead Service Designer to join a transformation programme in Barcelona. This role requires hands-on experience in service design and an ability to shape customer experiences that add measurable value.

The successful candidate will lead service design activities, map customer journeys, and work with cross-functional teams. Strong French language skills and experience in enterprise environments are essential for effective collaboration.

This position is hybrid, requiring 3 days onsite work each week.