Cx Account Manager Enterprise Spanish Market

Jobrapido; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cobee expenses management

Language classes

Breakfast in the office and organic果

Descripción de la vacante

Factorial is seeking an Account Manager to guide its top Spanish clients, driving satisfaction, retention and sustainable revenue growth. You’ll manage a high-value portfolio, use data-driven plans, and advocate for client needs to shape adoption and product feedback.

You will work closely with Sales, CX, Product, Engineering and Finance to maximize client impact and share best practices across the group, while mentoring peers and driving net growth in the portfolio.

Formación

• 3+ years of experience in Account Management (B2B).
• Proven track record of upsell, retention and net growth.
• Strong strategic and analytical skills with solid organizational abilities.
• Excellent communication skills with empathy and influence at senior levels.
• Fluency in Spanish and professional English.

Responsabilidades

• Manage a high-value portfolio of Spanish clients and drive satisfaction, retention and revenue growth.
• Identify trends, risks and opportunities; propose actions to improve journeys and adoption.
• Maintain regular client engagement as the main point of contact and value messenger.
• Collaborate with Sales, CX, Product, Engineering and Finance to maximize impact.
• Mentor peers and share best practices across the team.

Conocimientos

Account management

Upsell & expansion

Retention

Data analysis

Strategic planning

Communication

Empathy

Churn prevention

Relationship building

Spanish language

English language

Descripción del empleo

In this role you guide Factorial’s largest Spanish clients as a trusted advisor, driving satisfaction, retention, and sustainable revenue growth. You manage a high-value portfolio, leverage data-driven plans, and advocate for client needs to shape adoption and product feedback. You work closely with cross-functional teams to maximize impact and share best practices across the group. You’ll play a pivotal part in Upsell/Expansion while identifying improvement opportunities that benefit customers and Factorial.

• High growth, multicultural and friendly environment
• Cobee expenses management
• Language classes
• Breakfast in the office and organic fruit
• Manage a portfolio of strategic Spanish customers with tailored, high-impact plans
• Identify and report trends, risks, and opportunities; propose actions to improve journeys and adoption
• Maintain regular client engagement (video) as the main point of contact and value messenger
• Collaborate with Sales, CX, Product, Engineering, and Finance to maximize client impact
• Mentor less experienced peers and share best practices across the team
• 3+ years of experience in Account Management (B2B)
• Proven track record of upsell, retention, and net growth in client portfolios
• Strong strategic and analytical skills with solid organizational abilities
• Tech-savvy with ability to learn new tools quickly
• Outstanding communication skills with empathy and influence at senior client levels
• Experience xkdbapo dealing with churn prevention and action plans for at-risk clients
• Comfortable with KPIs and data-driven portfolio management
• Proactive, solution-oriented with willingness to bring new ideas
• Fluency in Spanish (native or proficient) and professional English
• Bonus: experience managing enterprise-level accounts; HR or payroll software knowledge; process optimization or AM best practices
• empathy
• strong communication
• relationship-building
• data analysis