Customer Tech Support | Incident & Production Ops (Level 1)

Accenture España; Sevilla; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Accenture España is seeking a motivated professional in Sevilla to contribute to customer technical support, actively participate in team discussions, and develop expertise in the domain. The role focuses on handling incidents, monitoring systems, and ensuring service quality in line with SLAs.

The candidate should have a Bachelor's degree and at least 1 year of related experience, with a strong commitment to delivering high-quality support and continuous improvement.

Formación

• Advanced experience in Customer Technical Support.
• Experience in related skills is required.

Responsabilidades

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate IT production services in line with management protocols and SLAs.

Conocimientos

Customer Support

Incident Management

Educación

Bachelor's Degree

Descripción del empleo

Accenture España is seeking a motivated professional in Sevilla to contribute to customer technical support, actively participate in team discussions, and develop expertise in the domain. The role focuses on handling incidents, monitoring systems, and ensuring service quality in line with SLAs.

The candidate should have a Bachelor's degree and at least 1 year of related experience, with a strong commitment to delivering high-quality support and continuous improvement.