Customer Support Specialist (French Speaker)

Webfleet Solutions; Laza; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Working from home up to 3 days a week

€500 setup allowance for home office

International travel up to 40 days per

Health and dental insurance

Descripción de la vacante

Webfleet Solutions is seeking a full-time Customer Support Specialist for our Barcelona office. You will identify, troubleshoot and resolve customer issues across phone and email, collaborating with peers and other customer-facing departments.

You will join a team of 10 colleagues supporting the France region, bringing impeccable written and verbal French and fluent English to every interaction, and leveraging Salesforce CRM daily.

Formación

• Experience in a similar customer support role.
• Impeccable written and verbal communication skills in French and fluent in English.
• Experience with CRM systems (Salesforce) is an advantage.

Responsabilidades

• Provide product information and technical/administrative support via phone and email.
• Deliver a personalized experience and resolve customer inquiries while maintaining satisfaction.
• Proactively manage customer expectations.
• Update CRM (Salesforce) with relevant customer data and interactions.

Conocimientos

French language

English language

Customer service

Problem solving

Herramientas

Salesforce

Descripción del empleo

We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.
You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments.

Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do.

You will join a team of 10 colleagues dedicated to France region, based in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:

• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Who are you?

There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:

• You already have a successful experience in a similar role;
• Impeccable written and verbal communication skills in French and fluent in English (written and spoken);
• Good interpersonal and customer service skills;
• Eager to learn new products and technologies and utilize your knowledge in a practical way;
• Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
• Ability to follow standard processes and practices within set service levels;
• You are a team player;
• Previous experience with CRM systems (such as SalesForce) is an advantage.

Why you’ll love working for us:

• The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
• Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen. Quickly.

Let’s not forget the good stuff!

• Working from home up to 3 days a week.
• 500 euros gross to set up your home office and additional monthly home office allowance
• Chance to work abroad for 40 working days per year
• Birthday off and volunteering time off.
• Additional health and dental insurance.
• 100% employer funded pension scheme.
• Lunch, childcare or transportation vouchers.
• Unlimited access to LinkedIn Learning.
• Access to Gofluent platform to learn new languages.
• Free access to CALM (top mental health app).
• Employee Assistance Program.
• Discount on Bridgestone tyres.

Who are we?

Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.