Technical Support & Data Operations Engineer

Factorial; Barcelona; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High growth, multicultural andfriendly

Alan as private health insurance

Healthy life with Wellhub (Gyms, pools

Save expenses with Cobee

Language classes

Breakfast in the office and organic

Nora discounts

Free caffeine and theine

Pet Friendly

Descripción de la vacante

Factorial is seeking a Technical Support & Data Operations Engineer to bridge Customer Experience and Core Engineering. You will diagnose and fix bugs directly in our codebase (Ruby, Python, Java) and drive robust ETL tasks to ensure seamless customer experiences.

When bugs are resolved, you’ll focus on data integrations, migrations, and automated data handling while maintaining data integrity and security across sensitive HR information.

Formación

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 1–2+ years of professional Ruby development and debugging.
• 1–2+ years of professional TypeScript development.
• Proficiency with Python for scripting, data manipulation, or automation.
• Familiarity with Java for internal data processing tools.
• Strong debugging skills and ability to read and fix complex code.
• Experience with data migration, ETL processes, or large datasets.
• Experience with REST APIs.
• Knowledge of SQL and GraphQL.
• Bilingual Spanish (C1) and English (B2) for internal communications.

Responsabilidades

• Bug hunting and fixing in Factorial's codebase (Ruby on Rails, TypeScript, Python).
• Code maintenance and writing clean, maintainable code; handle internal data tooling when required.
• Data operations and entry for accurate input of text and numerical data.
• Design and execute ETL workflows to migrate data from legacy systems into our SaaS platform.
• Develop automation and low-code solutions to reduce manual tasks.
• Handle sensitive HR/payroll data with discretion and security.
• Collaborate with internal teams, translating technical issues into clear updates.

Conocimientos

Ruby

TypeScript

Python

Java

REST API

SQL

GraphQL

Spanish (C1)

English (B2)

Educación

Bachelor's degree in Computer Science

Descripción del empleo

At Factorial, we’re on a mission to help companies manage their people smarter, faster, and better. To support our growth, we’re looking for a Technical Support & Data Operations Engineer who will be the ultimate problem-solver. You will be responsible for hunting down bugs in our codebase, implementing clean fixes, and handling critical data extraction, transformation, and loading (ETL) tasks to ensure our customers have a seamless experience.

Are you ready for the challenge?

About The Role

As a Technical Support & Data Operations Engineer, you’ll bridge the gap between our Customer Experience and Core Engineering teams. Your primary mission is product stability: diagnosing, troubleshooting, and fixing bugs directly in our codebase (Ruby, Python and Java).

When the bug queue is clear, you will pivot to our data vanguard—ensuring customer data integrations, legacy migrations, and precision data entry are executed flawlessly. You’ll work with sensitive information, ensuring data integrity while actively looking for ways to automate repetitive data tasks so they never have to be done manually again.

What will you be doing?

• Bug Hunting & Fixing: Dive deep into Factorial's codebase to diagnose, troubleshoot, and deploy code fixes for customer-reported issues.
• Code Maintenance: Write clean and maintainable code in Ruby on Rails and TypeScript, using Python for scripts and handling existing internal Java data tooling when required.
• Data Operations & Entry: When the platform is running smoothly, manage the accurate input of text, numerical data, and customer configurations where automated solutions are not yet available.
• ETL Workflows & Migrations: Design and execute data pipelines to extract, transform, and load (ETL) customer data from legacy systems into our SaaS platform.
• Automation & Innovation: Identify patterns in recurring bugs or manual data entry tasks and build automated scripts or low-code tooling to eliminate them.
• Security & Discretion: Handle sensitive and confidential HR/customer payroll data with the highest level of discretion and security.
• Collaboration: Act as the technical backbone for internal customer-facing teams, translating complex technical issues into clear updates.

Your Profile

• Bachelor’s degree in Computer Science, a related technical discipline, or equivalent practical experience.
• 1-2+ years of professional experience writing and debugging Ruby 1-2+ years of professional experience working with TypeScript
• Solid proficiency with Python for scripting, data manipulation, or automation.
• Familiarity with or willingness to touch Java for specific internal data processing tools.
• Strong debugging skills—you love reading other people's code, finding the root cause of a failure, and fixing it stack-wide.
• Experience or strong comfort level with data migration, ETL processes, or handling large datasets.
• Must have experience working with REST API endpoints.
• Familiarity with database queries (SQL) and GraphQL.
• You’re proactive, structured, and completely comfortable wearing two hats: a developer hat and an operational data hat.
• C1 to Native level of Spanish (written and spoken) for regional collaboration.
• B2 level English (for internal global communications).

Wanna learn more about us?

Check our website!

About Factorial

At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.

We believe in diverse talent:

we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion:

we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Perks of being part of our team

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment
• Alan as private health insurance
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Nora discounts
• Free caffeine and theine
• Pet Friendly