Customer Support Agent with German

Planet; Madrid; Híbrido; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Planet, a leading technology company transforming payments, is seeking a Payments Operations Support to join our Payments Support team. You will assist international clients with funding and charge queries, ensuring service delivery, quality control and compliance are maintained to the highest standards.

You will handle inquiries across multiple IT platforms, collaborate with internal teams and partners, support inbound and outbound calls, and work in a 24/7 shift pattern; the role requires

Formación

• Fluent English is required for daily communication with international clients.
• German (B2) level is mandatory for consideration for this role.
• Experience in a similar customer support/administrative role is expected.
• Strong communication skills and a customer-first mindset.
• Experience in Financial Services/Payments operations is advantageous.
• Good numerical and analytical abilities with attention to detail.
• Moderate-level Excel skills and a proactive, flexible approach.

Responsabilidades

• Provide excellent customer service by responding quickly with accurate transaction information.
• Run all aspects of customer and financial support across IT platforms and partners.
• Resolve issues by coordinating with colleagues and departments.
• Adapt to a fast-moving environment in a proactive, team-focused way.
• Take on additional duties as required.
• Support inbound and outbound calls.
• Work 24/7 in shifts according to business needs.

Conocimientos

Fluent English

German (B2)

Customer service

Analytical skills

Excel

Attention to detail

Initiative

Descripción del empleo

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

We are recruiting for a Payments Operations Support role to join our Payment’s Support team. The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.

What You Will Do

• Provide excellent customer service, by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing request, report generations in line with established SLA's.
• Run all aspects of customer and financial support across a number of IT platforms, internal departments and external partners merchants.
• Resolve issues/queries by interacting and communicating with other colleagues/departments.
• Adapt to a fast-moving environment in a proactive and team-focused manner.
• Any other such duties that may be required of you.
• Support Inbound & Outbound Calls
• You will work 24/7 in shift bases on business needs.

Who You Are

• Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them.
• Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together.
• Enthusiastic: Eager to learn and a passion for Customer Care.

What You Will Need To Bring To Planet

• Proficient spoken and written English
• B2 Level of German is mandatory to be considered for this role (French is plus)
• Experience in a similar customer support/administrative role.
• Excellent communication skills.
• Previous experience in Financial Services/Payments operations is advantageous.
• Good analytical and numerical skills, detail oriented.
• Moderate-level Microsoft Excel
• Ability to be flexible within a fast-growing global company.
• Must display initiative and a common-sense approach.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.