Customer Support Agent @ Winparts | French Native

wewow; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Spanish health insurance

Free Spanish classes

Breakfast and lunch provided

Career growth opportunities

Relocation support

Monthly events and socials

Descripción de la vacante

weWow is seeking a customer support professional based in Valencia, Spain, to join our dynamic team. You will provide exceptional customer service through various channels like phone, email, and chat, helping customers with their vehicle-related inquiries.

The ideal candidate speaks native-level French and has experience in customer service or sales. We offer competitive benefits including Spanish health insurance, free language classes, and career growth opportunities within our vibrant scale-up culture.

Formación

• Experience in customer service, sales, or a similar customer-facing role is required.
• Strong communication skills and a proactive mindset are essential.
• Digital literacy and familiarity with online tools is a plus.

Responsabilidades

• Provide customer support through phone, email, WhatsApp, and chat.
• Guide customers in finding solutions for vehicle-related needs.
• Collaborate with internal teams to enhance customer experience.

Conocimientos

Native-level French

Communication skills

Customer service experience

Problem-solving

Digital savvy

Educación

Higher education

Herramientas

CRM systems

Descripción del empleo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most exciting and fast-growing brands. Join our international community of passionate professionals, where personal and professional growth are at the heart of everything we do.

Behind the brand.

Winparts is one of the leading online automotive retailers in Europe, helping customers find the right car parts, accessories and maintenance products quickly and easily.

Driven by expertise, innovation and customer focus, Winparts has built a strong reputation as a trusted partner for both car enthusiasts and everyday drivers. With an extensive assortment, expert advice and a commitment to exceptional service, Winparts helps customers stay on the road with confidence.

Their values say it all: Be the Expert, show you care, drive growth, keep it real and stay curious.

How you make an impact.

• You wow customers through phone, email, WhatsApp and chat interactions
• You support customers throughout their entire journey, from product advice to orders and returns
• You provide expert guidance and help customers find the right solution for their vehicle-related needs
• You identify opportunities to advise customers and recommend suitable products
• You take ownership of customer questions and ensure a smooth and positive experience
• You demonstrate empathy and solution-oriented thinking when handling customer issues
• You collaborate with internal teams to continuously improve customer experience and processes
• You contribute to customer satisfaction, loyalty and business growth through every interaction

What we value in you.

• You speak native-level French
• Additional language skills, especially Dutch, are considered a strong plus
• You are available full-time (39 hours per week)
• You have experience in customer service, sales, customer experience or a similar customer-facing role
• You are highly educated and possess strong communication skills
• You combine empathy with a commercial mindset and enjoy advising customers
• You are proactive, dedicated and take ownership of your work
• You enjoy solving problems and creating positive customer experiences
• You are comfortable working in a dynamic and fast-paced environment
• You are digitally savvy and familiar with CRM systems and online tools
• You are curious, eager to learn and motivated to become an expert in your field

Working hours.

The service operates

• Monday to Friday between 09:00 and 21:00 and Saturdays between 09:00 and 17:00.
• Flexibility to work within these opening hours is required.

The extras you'll love.

• Experience a vibrant scale-up culture while collaborating with some of the coolest brands in Europe
• Breakfast and lunch on us – because fueling your day matters
• Spanish health insurance – we've got your well-being covered
• Free Spanish classes – unlock a new language and immerse yourself in the local culture
• Career growth opportunities – take your skills to the next level with endless development paths
• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
• Relocation support – we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job, be part of an unforgettable journey while helping customers find the right solution and keeping them moving with confidence.