CX Specialist @ Otrium

wewow; Valencia; Presencial; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Spanish health insurance

Free Spanish classes

Monthly events and socials

Relocation support

Descripción de la vacante

weWow is looking for a fashion-loving customer service professional to join their dynamic team in sunny Valencia, Spain! You will engage with customers through multiple channels, showcasing your extraordinary communication skills and delivering impactful solutions.

In this role, you will thrive in a fast-paced start-up culture focused on customer satisfaction and process improvement. Enjoy perks like Spanish health insurance, free language classes, and career growth opportunities while contributing to our vibrant community!

Formación

• Native Dutch speaker with sufficient English.
• Ability to engage with customers through various channels.
• Flexible and adaptable in a fast-paced environment.

Responsabilidades

• Provide exceptional customer support via phone, email, chat, and social media.
• Identify customer needs and provide tailored solutions.
• Monitor KPIs related to customer satisfaction and productivity.

Conocimientos

Customer service

Empathy

Communication skills

Teamwork

Technical skills

Herramientas

Google Suite

MS Office

CRM tooling

Descripción del empleo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

Are you the fashionista ready for a new adventure abroad? Join our Otrium team!

Did you know that one out of ten items of clothing are not being sold? Otrium changes that by providing designer brands with technology, so that fashion from previous collections can be sold on their platform. Otrium was founded in 2016 with the mission that all clothing should be worn. Since then they have grown into one of the largest fashion outlet platforms with more than 250 brands available in 12 countries!

How to WOW.

• You are able to wow our customers through a variety of channels such as phone, email, chat and social media
• You showcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversation
• Your superpower is guiding customers with their questions and ensuring they are offered the right solution leaving a big smile on their face
• You act as a superhero identifying and addressing customer needs to elevate internally to improve and/or develop processes
• You thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• You power customer satisfaction and retention through impactful customer experience

The WOW factor.

• You love the combination of fashion and sustainability
• You are Native Dutch and speak (sufficient) English to engage with our customers and international team environment
• You are a communicative professional with the ability to listen and show empathy
• You thrive for teamwork and fun and are part of our community
• You are flexible and able to work in a fast paced working environment
• You have technical skills and are familiar with Google Suite, MS office and CRM tooling
• You add value to weWow with your unique personality and skill set

The extras you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
• Breakfast and lunch on us – because fueling your day matters
• Spanish health insurance – we've got your well-being covered
• Free Spanish classes – unlock a new language and immerse yourself in the local culture
• Career growth opportunities – take your skills to the next level with endless development paths
• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!