Customer Success Specialist: Remote, Flexible Growth

Nalanda Global; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working time

Teleworking

Intensive summer period

Flexible benefits

Dynamic and inclusive workplace

Descripción de la vacante

Nalanda Global is seeking a Customer Success/Account Management professional in Spain to drive client retention and maximize value from our digital platform. You will analyze usage data, identify improvement opportunities, and work with Sales, Implementation, Support, and Tech teams to deliver a seamless customer experience.

You will engage with clients during onboarding, trainings, and renewals, while exploring upsell and cross-sell opportunities and contributing to KPI analysis and NPS

Formación

• Experience in customer service, consultative sales, or similar customer-facing roles (ideally in B2B or B2C environments).
• Intermediate/advanced English; additional languages such as Catalan, Italian, or Portuguese are a plus.
• Familiar with CRM tools (Salesforce, HubSpot, or similar).
• Proactive, well-organized with ability to manage multiple tasks and collaborate cross-functionally.

Responsabilidades

• Manage inbound and outbound calls to understand client needs and renewal opportunities.
• Analyze customer feedback to identify upsell and cross-sell opportunities.
• Support new clients during onboarding and training on how to use the platform.
• Collaborate with Sales, Implementation, Support, and Tech teams to ensure a seamless customer experience.

Conocimientos

Customer service

Communication

Teamwork

Sales mindset

Herramientas

Excel

PowerPoint

CRM tools

Descripción del empleo

Nalanda Global is seeking a Customer Success/Account Management professional in Spain to drive client retention and maximize value from our digital platform. You will analyze usage data, identify improvement opportunities, and work with Sales, Implementation, Support, and Tech teams to deliver a seamless customer experience.

You will engage with clients during onboarding, trainings, and renewals, while exploring upsell and cross-sell opportunities and contributing to KPI analysis and NPS