Customer Success Manager – France (Based in Madrid)

Hub; Madrid; Hybrid; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Competitive Base Salary

Equity

Permanent Spanish contract

Flexible work model

25 days paid vacation + public holiday

Travel to Oslo HQ

Learning & Development budget

Job summary

Glint Solar is seeking a Customer Success Manager for French-speaking accounts based in Madrid. You will own the end-to-end customer journey from onboarding to renewal, driving commercial outcomes and expansion across France and French-speaking markets.

You will build consultative relationships, monitor usage and sentiment, and partner with product/engineering to translate feedback into roadmap priorities, while supporting scalable CS playbooks as the European presence grows.

Qualifications

• Fluent in French and English with ability to handle technical and commercial conversations.
• Strong relationship-building and consultative selling mindset.
• Experience in B2B SaaS Customer Success, account management, or renewable energy development.

Responsibilities

• Own end-to-end customer journey from onboarding through renewal for France accounts.
• Identify upsell/cross-sell opportunities and expand within your account base.
• Deliver data-driven QBRs and executive check-ins to influence stakeholders.

Skills

Bilingual French/English

Relationship Building

Customer Success

Commercial Acumen

Data Analytics

Job description

Location: Madrid, Spain

Department: Customer Success / Commercial

Employment Type: Full-time, Permanent

Languages Required: Native/Fluent French & Fluent English

About Glint Solar

Glint Solar is building a better world by accelerating renewable energy, and making it easier to develop than ever before. Our software compresses months of complex work into streamlined, data-driven workflows, guiding developers from site identification all the way through pre-design, permitting, and cross-team collaboration. Solar, BESS (battery energy storage systems), and hybrid energy projects are at the heart of the clean energy transition, and we are at the heart of making them happen.

Founded in 2020 with a mission to accelerate renewable energy adoption globally, we are a fast-growing team headquartered in Oslo with hubs in Madrid and San Francisco, a rapidly expanding global customer base, and exciting momentum ahead.

The Role

As a Customer Success Manager (CSM) for our French-speaking accounts, you will be the strategic partner solar and storage developers trust to help them accelerate their pipeline. Your mission goes far beyond reactive customer support: you will enable users to drive real commercial outcomes and scale their clean energy assets using our platform.

To thrive here, you are deeply customer-centric and commercially minded. We believe retention and expansion happen naturally when customers see undeniable product value; your job is to help them realize and measure that impact every day. In this role, building genuine, consultative relationships goes hand-in-hand with driving net revenue retention and account expansion across France and French speaking markets.

What You'll Do

• Own the Outcome-Driven Journey: Lead the end-to-end customer relationship from onboarding through to renewal for our portfolio of developers and IPPs across France




• Drive Commercial Growth: Identify, navigate, and close upsell and cross-sell opportunities, introducing Glint Solar to new regional development teams and asset divisions within your account base




• Act as a Strategic Partner: Deliver high-impact, data-driven quarterly business reviews (QBRs) and executive check-ins using platform insights to influence stakeholders from project analysts to the C-suite




• Proactively Manage Account Health: Track usage metrics, adoption blockers, and customer sentiment to catch risks early and systematically turn potential churn points into retention drivers




• Voice of the Customer: Partner with our Product and Engineering teams in Oslo to translate customer feedback, market-specific French permitting nuances, and feature requests into actionable roadmap priorities




• Scale the CS Playbook: Help build scalable processes, onboarding frameworks, and best practices as Glint Solar expands its European presence

Who You Are

• Bilingual Communicator: Fully fluent in both French (native or C2 level, written and spoken) and English. You can navigate complex technical and commercial conversations in both languages seamlessly




• Relationship Builder: High emotional intelligence with a consultative mindset. You enjoy engaging customers where they are—via video calls, face-to-face meetings, industry webinars, and European renewable energy conferences




• Industry or SaaS Acumen: Background in B2B SaaS Customer Success, account management, or technical renewable energy development (solar, wind, or BESS). Experience working on the \"developer side\" or selling into technical personas is a distinct advantage




• Commercially Minded: Comfortable discussing pipeline, renewals, contract expansions, and ROI metrics alongside product features




• Data-Savvy & Analytical: Capable of synthesizing customer data to highlight workflow efficiency gains and quantify business outcomes




• Location: Based in the Madrid metropolitan area (or already in the process of relocating to Madrid)

What We Offer

We are an ambitious, supportive, international team from diverse backgrounds. Between us you will find ski enthusiasts, avid home chefs, disc golf players, and weekend DJs. What unites us is a shared commitment to solving critical customer problems and accelerating the global energy transition.

• Competitive Compensation: €30,000 - 35,000 Gross Annual Base Salary + 10% performance bonus / OTE




• Equity: An employee stock option scheme to share directly in our collective long-term success




• Contract: Permanent Spanish employment contract (Contrato Indefinido) via our Employer of Record, Deel—including full statutory Spanish social security, public healthcare, paid sick leave, and unemployment coverage. (Open to B2B / Autónomo contractor agreements for candidates who prefer to invoice independently)




• Flexible Work Model: Madrid office + flexible work-from-home options and home office equipment allowance




• Generous Time Off: 25 working days of paid annual vacation plus Madrid’s 14 regional/national public holidays




• Travel & Connection: Regular visits and offsites to our headquarters in Oslo, Norway, and key European clean tech conferences




• Learning & Development: High autonomy, steep career progression, and an annual budget for professional courses and development