Customer Success Manager — Environmental Data & Insights

Kunak Technologies SL; Navarra; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Kunak Technologies SL seeks a Customer Success professional to ensure customers realize real value from Kunak solutions. You will drive product adoption, retention, and account growth while acting as a trusted advisor who translates data into actionable insights.

You will own onboarding, training, and ongoing success initiatives, collaborating with Sales, Product, and Support teams to maximize customer outcomes across international markets.

Formación

• Degree in Engineering, Environmental Sciences, Chemistry or similar.
• 2–5+ years in Customer Success, Technical Account Management, or similar.
• Strong technical understanding (data, sensors, environmental monitoring).
• Ability to translate technical concepts into customer value.
• Excellent communication and analytical skills.
• Proactive, organized, and customer-focused mindset.

Responsabilidades

• Onboarding & Activation: Ensure a smooth start and fast time-to-value.
• Support setup, configuration, and initial training.
• Adoption & Value: Monitor product usage and detect gaps.
• Guide customers on best practices and key features.
• Help customers interpret data and extract insights.
• Account Management: Build strong relationships with key stakeholders.
• Identify risks and ensure high renewal rates.
• Growth: Detect upsell and cross-sell opportunities.
• Collaborate with Sales to expand accounts.
• Training & Enablement: Deliver training sessions.
• Improve documentation and onboarding materials.
• Customer Feedback: Act as the voice of the customer internally.
• Identify improvements in product and processes.

Conocimientos

Customer success

Technical aptitude

Data interpretation

Communication skills

Analytical skills

Fluent English

Educación

Engineering degree

Environmental Sciences degree

Chemistry degree

Herramientas

SaaS platforms

Data platforms

Descripción del empleo

Kunak Technologies SL seeks a Customer Success professional to ensure customers realize real value from Kunak solutions. You will drive product adoption, retention, and account growth while acting as a trusted advisor who translates data into actionable insights.

You will own onboarding, training, and ongoing success initiatives, collaborating with Sales, Product, and Support teams to maximize customer outcomes across international markets.