Customer Success Account (CSA) - Security Identity

Concentrix; La Coruña; On-site; EUR 70,000 - 90,000; Full time

Job summary

Concentrix is seeking a Customer Success Account Manager (CSA) - Security Identity to help enterprise customers deploy, secure, and optimize Microsoft identity solutions. You will drive adoption, governance, security, and operational excellence across Microsoft Entra ID, Active Directory, Hybrid Identity, and Zero Trust environments.

Responsibilities include leading engagements, designing and optimizing Entra ID and AD solutions, conducting workshops and security assessments, and troubleshooting

Qualifications

• 5+ years in Identity & Access Management.
• Experience managing enterprise Active Directory and Entra ID environments.
• Strong customer-facing consulting, support, or Customer Success background.
• Languages: English and Spanish mandatory; Portuguese preferred.

Responsibilities

• Lead customer engagements focused on identity and access management.
• Design, implement, and optimize solutions using Entra ID, Active Directory, Entra Connect, Conditional Access, Identity Governance, and PIM.
• Conduct workshops, architecture reviews, security assessments, and migration projects.
• Troubleshoot complex identity, authentication, federation, and access management issues.

Skills

Entra ID / Azure AD

Active Directory

Hybrid Identity

SSO

AD FS

SAML

OAuth / OpenID Connect

Conditional Access

Identity Governance

PIM

RBAC

PowerShell

Windows Server

DNS / DHCP

Tools

Entra Connect

Zero Trust Architecture

Job description

We are seeking a Customer Success Account Manager (CSA) - Security Identity to help enterprise customers deploy, secure, and optimize Microsoft identity solutions. Acting as a trusted advisor, you will drive adoption, governance, security, and operational excellence across Microsoft Entra ID, Active Directory, Hybrid Identity, and Zero Trust environments.Key ResponsibilitiesLead customer engagements focused on identity and access management.Design, implement, and optimize solutions using Entra ID, Active Directory, Entra Connect, Conditional Access, Identity Governance, and PIM.Conduct workshops, architecture reviews, security assessments, and migration projects.Support Zero Trust initiatives, MFA, passwordless authentication, access reviews, and compliance requirements.Troubleshoot complex identity, authentication, federation, and access management issues.Partner with Microsoft teams and customer stakeholders to drive successful outcomes.Required SkillsMicrosoft Entra ID (Azure AD), Active Directory, Hybrid IdentitySSO, AD FS, SAML, OAuth, OpenID ConnectConditional Access, Identity Protection, PIM, RBAC, Identity GovernanceZero Trust architecture and Identity SecurityPowerShell, Windows Server, DNS/DHCP, enterprise identity migrationsRequired Experience5+ years in Identity & Access Management.Experience managing enterprise Active Directory and Entra ID environments.Strong customer-facing consulting, support, or Customer Success background.LanguagesEnglish (mandatory)Spanish (mandatory)Portuguese (preferred)Preferred CertificationsSC-300, SC-100, AZ-104, AZ-305Ideal Profile A customer-facing Identity Security expert with strong Microsoft Entra ID and Active Directory experience, capable of leading enterprise identity modernization, security, and Zero Trust initiatives while engaging effectively with both technical and business stakeholders.