Customer Service - TEMP

PepsiCo; Vitoria; Presencial; EUR 24.000 - 42.000; Jornada completa

Descripción de la vacante

PepsiCo is seeking a detail-oriented associate to support the Cluster Supply Chain team with customer service administration, order management, and fulfilment execution across national and state levels. You will coordinate field SC tasks and assist in training programs, ensuring accurate order capture, validation and timely deliveries.

Key duties include checking stock, creating deliveries in the system, optimizing logistics, and generating reports.

Formación

• Excellent analytical and numerical abilities.
• Strong communication and interpersonal skills.
• Proficiency in Spanish (native) and advanced English.
• Experience in similar role is a plus.

Responsabilidades

• Perform order check and validation and handle failed deliveries.
• Capture and input standard order details from sales/customers.
• Process order changes, cancellations and updates in the system.
• Create and maintain logistics codes and characteristics.
• Share internal logistics data per customer and SKU.
• Optimize orders for shipping efficiency and fill filler orders if needed.
• Verify stock with SP and confirm quantities; manage out-of-stock issues.
• Create deliveries in the system and finalize delivery details.
• Close undelivered orders and resolve blocked orders.
• Generate and send reports.

Conocimientos

Analytical skills

Numerical abilities

Communication

Interpersonal skills

Ability to work under pressure

Herramientas

Excel

Office suite

Descripción del empleo

Overview

The role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs.

Overview

The role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs.

Responsibilities

Order Management & Order Fulfilment:

• Perform order check and validation. Handle failed deliveries
• Capture Order (excl. order validation) – Receive standard order details from sales/customer and capture order in the system (standard and promotion orders including samples/ donations)
• Change Order – Receive order change request from Sales/customers and update the same in the system
• Cancel Order – Receive order cancel request and update the same in the system
• Create and maintain logistics code and physical logistics characteristics
• Share internal logistics sheet per customer and SKU
• Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
• Perform stock check and confirm quantities with SP – Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on Logistics characteristics
• Create delivery in the system – Create final delivery details and confirm in the system
• Close unconfirmed orders – Identify undelivered orders and items; Cancel and close the undelivered orders
• Optimize and create filler orders - Agreeing with customer if extra order can be created
• Handle Block orders: gather information and resolve isue
• Manager return of empties
• Reporting => Generate/create/send report

Qualifications

• Proficiency in Spanish (native) & Advanced English proficiency is required.
• Previous exposure to similar role is a plus

Abilities

• Excellent analytical skills and numerical abilities;
• Great communication and interpersonal skills;
• Strong Excel & Office package knowledge mandatory;
• Able to handle multiple projects within tight deadlines;
• Results oriented.