Customer Service Support (Temporary)

Omya; Barcelona; Híbrido; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ticket Restaurant

Flexible retribution: Kindergarten &/n

30 Labor Days of Holidays per year

Language Lessons

Medical Insurance: 60% company-subsid

Descripción de la vacante

Omya is seeking a Customer Service Support in Barcelona to assist the local Customer Service team with ensuring service quality and client satisfaction. The role requires working within globally harmonized processes to guarantee optimal customer service.

The position involves handling returns, credits, and debits in SAP, supporting admin tasks, and managing customer inquiries while documenting communications with external customers. English fluency is required.

Formación

• 1 to 3 years of prior experience in customer service, accounts payable, or order entry.
• Experience in export transportation or international business in the industrial chemical market is preferred.
• Excellent organizational and interpersonal skills.
• Detail-oriented and accuracy-driven personality.
• Fluent in English; additional language skills are beneficial.

Responsabilidades

• Process returns, credits, and debits in SAP according to procedures.
• Support Customer Service with general administrative tasks.
• Monitor and resolve customer problems and complaints related to pricing or product issues.
• Close complaints in Salesforce per procedures.
• Provide documents to customers (Certificate of Analysis, MSDS, product data sheets, etc.).
• Handle special questionnaires and SAP extractions as needed.
• Create and follow up on QSHE Salesforce tickets and regulatory tickets.
• Cover colleagues during absences to maintain service levels.

Conocimientos

Customer service

Accounts payable

Order entry

Organizational skills

Interpersonal skills

Attention to detail

Herramientas

SAP

Salesforce

BPCS

Descripción del empleo

Omya is a leading global producer of industrial minerals mainly derived from calcium carbonate, dolomite, and perlite - and a worldwide distributor of specialty chemicals. Founded in 1884 in Switzerland, Omya has a global presence extending to more than 160 locations in over 50 countries with 9,000 employees.

As a Customer Service Support, you will play a key role in supporting the local Customer Service team to achieve service quality standards and client satisfaction. This position requires performing tasks to the required standards in accordance with existing procedures and in a timely manner. You will work within an environment of globally harmonized processes, understanding key topics to guarantee optimal service to customers.

Job Main Responsibilities

• Transactional Services: Process returns, credits, and debits in SAP in accordance with existing procedures.
• Internal Requests: Support Customer Service with general administrative tasks to facilitate efficient task execution.
• Customer Requests and Complaints: Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
• Close complaints in Salesforce in accordance with existing procedures.
• Follow up on all customer service inquiries.
• Support Customer Service in providing answers to external customers.
• Documents for Customers: Provide and send the following documents to external customers:
• Certificate of Analysis, MSDS, Product data sheets, etc.
• Special questionnaires (Master data, environmental info, bank details, other supplier info, etc.)
• Lists and special requests (SAP extractions, etc.)

Other Responsibilities

• Create and follow up on QSHE SF tickets and Regulatory Affairs Salesforce tickets.
• Cover colleagues during absences to maintain the Customer Service level.
• Maintain safe working conditions and practices to achieve a zero lost-time injury record within the area of responsibility.
• Perform work duties in accordance with Quality System Manual procedures and company policy.

Qualifications And Skills

• 1 to 3 years of prior experience in customer service, accounts payable, or order entry.
• Experience in export transportation or international business in the industrial chemical market is preferred.
• Excellent organizational and interpersonal skills.
• Detail-oriented and accuracy-driven personality.
• Working knowledge of BPCS or SAP/Salesforce is a plus.
• Fluent in English. Additional language skills are beneficial.

What do we offer?

• Fixed term contract.
• Hybrid Work Model: Flexibility to work from home and in the office according to company policy, promoting a healthy work-life balance.
• Ticket Restaurant: Daily meal allowance to support your well-being.
• Flexible retribution: Kindergarten & Transport benefits.
• 30 Labor Days of Holidays per year: Ample time off to relax and recharge.
• Language Lessons: Access to language lessons to support personal and professional growth.
• Medical Insurance: 60% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a competitive rate.
• Open and Modern Office Environment: Work in a collaborative, innovative, and comfortable space designed for your success.