Customer Service Specialist (French & Spanish)

Alpega; Sant Cugat del Vallès; Hybrid; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Permanent contract

Hybrid work model (3 days in office)

Job summary

Alpega is seeking a Customer Service Specialist fluent in French, Spanish and English to support shippers and carriers in Spain. You will assist users by phone and email, guiding them through the platform and its features.

Responsibilities include troubleshooting product issues, identifying root causes, and following up to ensure resolution. This role sits within the operations organization in a SaaS company with an international environment.

Qualifications

• Fluent in French (C2 level) written and spoken.
• Fluent in Spanish and English.
• Previous customer service experience preferred but not mandatory.
• Willingness to learn and grow in a fast-paced SaaS environment.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide guidance on how to use the platform and its features.
• Troubleshoot product issues and escalate bugs when necessary.
• Follow up with customers to ensure issues are resolved.
• Assist customers with operational questions related to daily use of the platform.

Skills

French language proficiency

Spanish language proficiency

English language proficiency

Customer service experience

Team collaboration

Job description

WHO ARE WE

Alpega is the trusted execution platform shippers and carriers across Europerelyon to plan,procure, and execute road freight-every day, at the speed the industry demands.

We are 450+ people across European offices, working in product, engineering,commercial, and theteams that keep partners connected.

In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work alsofeatures inBCG’sState of AI in European Logistics— alongside the companies setting the pace for the industry.

Find out more about us: About us | Alpega

We are looking for a Customer Service Specialist (French & Spanish Speaker). This role will be part of the operations organization in Alpega. Do you speak French, English, and Spanish, and would you like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Service Representative! As such, you will join our Freight Exchange (FX) Business, and you will be an important member of our organization.

ABOUT THE ROLE

Customer Assistance

• Respond to customer inquiries via phone and email.
• Provide guidance on how to use the platform and its features.
• Answer questions related to processes, workflows, and documentation.

Issue Resolution

• Troubleshoot product issues and technical problems.
• Identify root causes and escalates bugs or complex issues when necessary.
• Follow up with customers to ensure issues are resolved.

Operational Support

• Assist customers with operational questions related to their daily use of the platform.
• Help maintain smooth customer operations by resolving platform-related obstacles.

WHAT WE LOOK FOR IN YOU

• Previous experience working in customer service is ideal but not mandatory.
• Fluent in French (C2 Level), spoken and written, is required.
• Fluent in Spanish & English
• Willingness to learn and grow
• Curious and can-do attitude
• Resourceful and highly motivated, with a focus on client satisfaction.
• Team player able to build good relationships across functions and collaborate to achieve shared goals.
• High accuracy and attention to detail standards

WHAT WE OFFER YOU

• Permanent contract
• Work model:hybridwith 3 days in the office
• Grow andlearningopportunities in aninternationalenvironment.
• The possibility to work in a team, but also to work independently.
• An excellent career opportunity at a leading player in transportation management software.

Learn more about Life at Alpega

OUR COMMITMENT

Alpega hires people from diverse backgrounds, beliefs, and identities. What matters is the work, and that the people doing it have what they need to do it well.

If you need adjustments at any stage of the application or interview process, contact the Talent Acquisition specialist for this role, andwe’llarrangeit.

OUR PRIVACY POLICY