Customer Service Representative with Polish & Spanish Sant Cugat, Barcelona

Alpega Group; Barcelona; Sur place; EUR 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Hybrid work (3 days in office)

Résumé du poste

Alpega Group is seeking a Customer Service Representative fluent in Polish and Spanish to join its FX Business. You will respond to inquiries, guide users on platform features, and troubleshoot issues to ensure smooth operations.

This is a temporary sick-leave replacement with hybrid work (3 days in office). English helpful; you will collaborate with international teams to deliver excellent customer service.

Qualifications

• Previous experience in customer service is ideal but not mandatory.
• Fluent Polish (C2), spoken and written, is required.
• Willingness to learn and grow.
• Curious and can-do attitude.
• Resourceful and highly motivated, with a focus on client satisfaction.
• Team player able to build good relationships across functions and collaborate to achieve shared goals.
• High accuracy and attention to detail standards.

Responsabilités

• Respond to customer inquiries via phone and email.
• Provide guidance on how to use the platform and its features.
• Answer questions related to processes, workflows, and documentation.
• Troubleshoot product issues and technical problems.
• Identify root causes and elevate bugs or complex issues when necessary.
• Follow up with customers to ensure issues are resolved.
• Assist customers with operational questions related to their daily use of the platform.
• Help maintain smooth customer operations by resolving platform-related obstacles.

Connaissances

Polish (C2)

Customer service

Attention to detail

Team player

Description du poste

Customer Service Representative with Polish & Spanish

WHO ARE WE

Alpega is the trusted execution platform for shippers and carriers across Europerelyon to plan, procure, and execute road freight – every day, at the speed the industry demands.

We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected.

In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work also features in BCG's State of AI in European Logistics – alongside the companies setting the pace for the industry.

We are looking for a Customer Service Representative (Polish & Spanish). This role will be part of the operations organization in Alpega. You speak Polish, English, and Spanish, and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Service Representative! As such, you will join our Freight Exchange (FX) Business, and you will be an important member of our organization.

ABOUT THE ROLE

Customer Assistance

• Respond to customer inquiries via phone and email.
• Provide guidance on how to use the platform and its features.
• Answer questions related to processes, workflows, and documentation.
• Troubleshoot product issues and technical problems.
• Identify root causes and elevate bugs or complex issues when necessary.
• Follow up with customers to ensure issues are resolved.

Operational Support

• Assist customers with operational questions related to their daily use of the platform.
• Help maintain smooth customer operations by resolving platform-related obstacles.

WHAT WE LOOK FOR IN YOU

• Previous experience working in customer service is ideal but not mandatory.
• Fluent Polish (C2), spoken and written, is required.
• Willingness to learn and grow.
• Curious and can‑do attitude.
• Resourceful and highly motivated, with a focus on client satisfaction.
• Team player able to build good relationships across functions and collaborate to achieve shared goals.
• High accuracy and attention to detail standards.

WHAT WE OFFER YOU

• Temporary contract (sick leave replacement)
• Work model: hybrid with 3 days in the office
• Grow and learning opportunities in an international environment.
• The possibility to work in a team, but also to work independently.
• An excellent career opportunity at a leading player in transportation management software.

Alpega hires people from diverse backgrounds, beliefs, and identities. What matters is the work, and that the people doing it have what they need to do it well.

If you need adjustments at any stage of the application or interview process, contact the Talent Acquisition specialist for this role, and we'll arrange it.