Customer Service Specialist

Coral Club Europe; Alicante; Presencial; EUR 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Supportive team environment

Growth opportunities

Global wellness company

Descripción de la vacante

Coral Club International is seeking a Customer Support Specialist to deliver friendly, accurate assistance to our customers in a dynamic, global wellness company. You will handle inquiries via calls, email, and chat, manage orders, and provide product guidance throughout the customer journey.

The role requires native Spanish (Spain) and Russian language skills, excellent communication, and a calm, professional attitude in challenging situations.

Formación

• Native Spanish (Spain) and Russian language skills.
• Excellent communication and customer service skills.
• Ability to stay calm and professional in challenging situations.
• Strong organizational skills and attention to detail.
• Previous experience in customer support is advantageous.

Responsabilidades

• Answer incoming customer calls, emails, and chat messages.
• Assist customers with order status, delivery, product availability, pricing, and placing orders.
• Listen carefully to customers' needs and provide accurate information and effective solutions.
• Handle customer concerns and complaints in a calm, professional, and empathetic manner.
• Process customer orders and update information in the company's system.
• Resolve shipping and delivery issues in cooperation with internal teams.
• Contact customers when additional information or follow-up is required.
• Record every customer interaction accurately in the company's CRM system.
• Maintain up-to-date customer information and ensure all cases are properly documented.
• Continuously learn about Coral Club products, services, and internal processes.
• Confidently answer customer questions and provide guidance on company products and services.

Conocimientos

Spanish (Spain)

Russian

Customer service

Communication skills

Organizational skills

Descripción del empleo

Coral Club International is hiring: Customer Support Specialist

Join a dynamic team and help us deliver exceptional service to our valued customers!

Employment type: Full-time

Language requirement: Native Spanish (Spain), Russian

About Coral Club

Coral Club is an international wellness company offering high-quality products for health, hydration, and overall well-being. With a presence in over 40 countries, we are committed to helping people lead healthier lifestyles through education, community, and effective natural solutions. At Coral Club, we believe in the power of personal connection - and that's where you come in.

About the role

We are looking for a Customer Support Specialist to provide professional support to our customers and ensure they receive timely, accurate, and friendly assistance throughout their experience with Coral Club.

Key Responsibilities

Customer Support

• Answer incoming customer calls, emails, and chat messages.
• Assist customers with order status, delivery, product availability, pricing, and placing orders.
• Listen carefully to customers' needs and provide accurate information and effective solutions.
• Handle customer concerns and complaints in a calm, professional, and empathetic manner.
• Process customer orders and update information in the company's system
• Resolve shipping and delivery issues in cooperation with internal teams.
• Contact customers when additional information or follow-up is required.

Documentation & Reporting

• Record every customer interaction accurately in the company's CRM system.
• Maintain up-to-date customer information and ensure all cases are properly documented.

Product Knowledge

• Continuously learn about Coral Club products, services, and internal processes.
• Confidently answer customer questions and provide guidance on company products and services.

What we're looking for

• Native Spanish (Spain) and Russian language skills.
• Excellent communication and customer service skills.
• Ability to stay calm and professional in challenging situations.
• Strong organizational skills and attention to detail.
• Previous experience in customer support, call centers, or customer service is an advantage.

What We Offer

• Supportive and friendly team environment.
• Opportunity to grow within a global wellness company.
• Meaningful work with real impact on people's lives.

Ready to make a difference with Coral Club?