Customer Service Sales Representative (Dutch-Speaking) Hybrid HS03

Convergys; Valencia; Presencial; EUR 17.661 - 21.586; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development program

Bonus for friend referrals

Descripción de la vacante

A global customer service provider is seeking a Customer Service Sales Representative in Valencia. The role requires proficiency in Dutch and English, along with strong communication and IT skills. Responsibilities include handling inbound customer requests and managing post-sales tasks. The position offers a full-time contract with a gross salary of €19,623.94 per year plus potential bonuses. Candidates with a passion for sales and customer care are encouraged to apply.

Formación

• Minimum of 1 year relevant experience.
• Ability to handle customer queries efficiently.
• Strong personal interest and curiosity in IT products.

Responsabilidades

• Handle inbound customer requests via calls, emails, chat.
• Make outbound calls to resolve customer issues.
• Manage customer post sales related tasks.

Conocimientos

Bilingual or proficient in Dutch

Fluent in English

Strong communication skills

Customer driven

Sales techniques knowledge

IT knowledge

Descripción del empleo

**Experience the power of a game-changing career** looking to grow and be inspired, as a Customer Service Sales Representative in Valencia to experience the power of **What you will do in this role** As a **Customer Service Sales Representative** on our team, you will: - Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests - Fast and effective reply to inbound queries - Make outbound calls when necessary to solve issues with customers and different internal business units - Create quote and follow up with cross selling / up selling and a proactive and service attitude - Ensuring personal knowledge of the Store portfolio and Post sales process ́s are maintained - Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach. **Your qualifications** - Are bilingual or proficient in Dutch and fluent in English - Have minimum of 1 year relevant experience - Have strong communication skills - Knowledge of sales techniques (up-/cross-selling, objection handling, etc) - Are customer driven and motivation to work in sales - Are achievement and target oriented - Have IT knowledge and technical understanding - Have strong personal interest & curiosity in IT products and applications - Have Real capability to listen to customers - Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs - Have Exceptional customer facing and customer care skills Don’t We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.In this role, we offer benefits that help support your unique lifestyle: - Full time 39 hours/week contract: Monday to Friday 09-18h - Salary **19623,94** euros gross/year + up to **3000** euros gross/year in bonus - Great office location in Valencia - Friends hunting (referral) bonus - Full paid training about the company and the project you will be working on - Career development program and specialized courses **Experience the best version of you!** *We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.