Account Manager - (German speaking) - Hybrid - HR03

Convergys; Valencia; Híbrido; EUR 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Food card

Descripción de la vacante

Convergys in Valencia is seeking a German-speaking Account Manager for a hybrid, on-site role. The position focuses on inbound/outbound calls and orders, with emphasis on sales targets and customer service.

You will relay product information and resolve issues while maintaining strong client relationships. The ideal candidate brings a German language proficiency, sales background, and solid communication skills.

Formación

• High school diploma with six months of sales experience preferred.
• Ability to effectively communicate, both written and verbally.
• Skilled in multi-tasking; able to adapt to changes quickly.
• Basic computer navigation skills and PC Knowledge.
• Able to rotate shifts.

Responsabilidades

• Achieve specific sales targets and maximize opportunities on each call.
• Use probing techniques to determine customer needs and offer suitable products.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service meets contractual sales goals and KPIs.
• Greet customers courteously and professionally.
• Listen to customer needs and build rapport to resolve issues.
• Prepare complete and accurate work with proper account notation.
• Contribute to customer satisfaction and sales performance.
• Answer billing questions by explaining customer accounts.

Conocimientos

German language

Sales experience

Communication skills

Team player

Shift flexibility

Educación

High school diploma

Herramientas

PC knowledge

Descripción del empleo

Job Title:Account Manager - (German speaking) - Hybrid - HR03Job DescriptionThe Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.**Experience the power of a game-changing career**Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an **Account Manager** on site in Valencia you will be part of our team of game-changers who are powering the brands of the future in the Fashion industry. **Career growth and personal development**This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.**What you will do in this role**In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As an **Account Manager** on our team, you will:* Achieving specific sales targets and maximizing sale opportunities on each and every call* Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs* Maintain broad knowledge of products, pricing, promotions, and procedures* Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer* Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer* Prepare complete and accurate work including appropriately notating accounts as required* Participate in activities designed to improve customer satisfaction and sales performance* Answer billing questions by talking through components of customer accounts**Your qualifications*** High school diploma with six months of sales experience preferred* Ability to effectively communicate, both written and verbally* Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly* Basic computer navigation skills and PC Knowledge* Ability to work as a team member, as well as independently* Able to rotate shifts, as needed* Based on location and/or program, additional experience/skills may be requiredWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.**Concentrix is a great match if you:**- Have a proficient or bilingual level of German - Have a solid Sales Background (outbound environment) - Are achievement and goal oriented and motivated and self-starter - Have strong communication and good computer skills- Have pipeline management and forecasting experience**It would be a plus if you have**- Previous experience working with channel**What’s in it for you**- Full time 39 hours/week permanent contract: Monday to Friday from 09:00 - 18:00 - Salary 23.500 euros gross/year + up to 6.000 euros gross/year in bonus + 1.100 euros food card, private medical insurance - Great office location in Valencia hybrid - Full paid training about the company and the project you will be working on - Career development program and specialized courses**Experience the best version of you!**At **Concentrix**, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”*Concentrix is an equal opportunity employer**We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*