Customer Service Sales Representative (Dutch Speaking) Hs03

Concentrix Spain; Valencia; Híbrido; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Full paid training

Career development program

Referral bonus

Descripción de la vacante

Concentrix Spain is seeking a Customer Service Sales Representative in Valencia or Barcelona (Hybrid). You will handle inbound and outbound customer interactions, focusing on sales and post-sales support.

Requirements include Dutch and English proficiency, at least 1 year of experience, strong communication, and IT product interest. We offer training and a hybrid work model.

Formación

• Minimum 1 year of relevant experience.
• Fluent in English and Dutch; strong communication.
• Knowledge of sales techniques (upsell/cross-sell).

Responsabilidades

• Handle inbound activity (calls, emails, chat, tasks) for post-sales requests.
• Reply quickly to inbound queries.
• Make outbound calls to resolve issues with customers.
• Create quotes and follow up with cross-selling.
• Maintain knowledge of Store portfolio and post-sales processes.
• Manage post-sales tasks: cancellations, claims, orders, refunds and escalations.

Conocimientos

Dutch language

English fluency

Communication skills

Sales basics

Customer service

IT knowledge

Interested in IT products

Herramientas

CRM

Order Status Suite

Descripción del empleo

Description: Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Valencia or Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective reply to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quote and follow up with cross selling / up selling and a proactive and service attitude
• Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are bilingual or proficient in Dutch and fluent in English
• Have minimum of 1 year relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are customer driven and motivation to work in sales
• Are achievement and target oriented
• Have IT knowledge and technical understanding
• Have strong personal interest & curiosity in IT products and applications
• Have Real capability to listen to customers
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have Exceptional customer facing and customer care skills

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

Offer:

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours/week contract: Monday to Friday 09-18h- Salary 20,000€ gross/year base (12 payments) + 2.000 EUR gross year in bonus according to performance
• Great office location in Valencia or Barcelona (hybrid work model)
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1713033

Customer Service Sales Representative (Dutch Speaking) HS03 Valencia, Spain