Customer Service Representative (Norwegian-speaking) - On-site - Coffee Industry JE01

Concentrix; Bellprat; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract (39h/week)

Central Barcelona office

Full paid training

Descripción de la vacante

Concentrix is hiring a Customer Service Representative for an on-site role in Barcelona. The position offers a full-time, 39 hours/week contract with comprehensive training and career development opportunities. You will engage with customers, provide accurate information, and support post-sales requests to drive satisfaction. Fluency in Norwegian and advanced English is preferred.

The role emphasizes customer-centric service, team collaboration, and ongoing training to grow within the company.

Formación

• Experience in customer service environments.
• Strong communication skills across multiple channels.
• Ability to work well in a team and adapt quickly.

Responsabilidades

• Provide accurate information to customers.
• Log and follow up on orders or requests.
• Aim for the highest customer satisfaction survey scores.
• Handle post-sales inquiries with professionalism.

Conocimientos

Customer service

Communication skills

Team player

Norwegian language

English proficiency

Descripción del empleo

Experience the power of a game-changing career

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as aCustomer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the coffee industry

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As aCustomer Service Representativeon our team, you will:

• Provide with accurate information to our customer
• Logging and follow up of correct and Valid Orders or requests
• Ensure the highest level of Customer Satisfaction Surveys Scores
• Delivery of high caliber Customer Service on Post-Sales requisitions

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Norwegian + advanced English
• Have excellent communication skills in a variety of customer facing situations
• Are a good team player with drive for success

It will be a plus if you had:

• Previous experience in similar position

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support yourunique lifestyle:

• Full time, 39 hours/week temporary contract: Monday - Friday, 09.00 - 18.00
• Salary 19.623,62 euros gross/year + up to 1500 euros gross/year in bonus
• Central office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you!

AtConcentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

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