Customer Service Representative (Italian-speaking) – Onsite - NW02

Concentrix; Bellprat; Presencial; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Central location in Barcelona

Referral bonus opportunities

Language classes

Career development

Descripción de la vacante

Concentrix in Barcelona onsite is seeking a Customer Service Representative to handle incoming contacts via phone, email, chat and other channels, solving users' demands within SLA.

You will maintain product knowledge, log details, escalate issues when needed, and follow project processes. The role requires a proficient or bilingual Italian level and advanced English, plus a customer-focused mindset; training is provided and career development opportunities are offered.

Formación

• Proficient or bilingual Italian level
• Advanced English level
• Good disposition to work in a customer service environment
• Customer care skills – ability to listen to and understand customers’ needs

Responsabilidades

• Take incoming customer contacts (phone, email, chat, other) and resolve user demands
• Log call details onto call management systems and respond within SLA
• Maintain product knowledge related to customer applications
• Escalate potential service issues to the Mentor
• Follow all project processes and ensure SLA is met

Conocimientos

Italian (bilingual)

English (advanced)

Descripción del empleo

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (Onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues initially with Mentor
• To follow all the processes and procedures of the project
• Ensure contractual SLA is maintained

Concentrix is a great match if you:

• Have a proficient or bilingual level of Italian, and advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escape call to resolution

What’s in it for you

• Full-time 39 hours/week permanent contract: rotative between Monday and Saturday, between 09.00 to 20.00. A maximum of 2 Saturdays per month, on a rotating basis, with one compensatory day off during the week.
• Salary 20.199,94 euros gross/year + up to 2.000 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.