Technical Support Advisor (Italian - speaking) On-site MA05

Concentrix; Barcelona; Presencial; EUR 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time 39 hours/week

Permanent contract

Central Barcelona office

Full paid training

Career development programs

Descripción de la vacante

Concentrix in Barcelona is seeking an on-site Technical Support Advisor (Italian-speaking) to be the first point of contact for dealers and end users. You will handle real-time phone and email inquiries and guide customers through product usage and updates.

You will troubleshoot issues, create and manage tickets, and collaborate with internal teams to resolve escalations, while maintaining accurate records. The role offers 39 hours/week, a permanent contract, and central Barcelona location.

Formación

• Proficient or bilingual in Italian plus an advanced level of English.
• Customer service oriented with listening and problem-solving abilities.

Responsabilidades

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time.
• Troubleshoot technical issues and provide timely accurate resolutions.
• Educate customers on product usage, updates, and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.

Conocimientos

Italian (bilingual)

English (advanced)

Customer service

Technical support

Communication skills

Descripción del empleo

Job Title

Technical Support Advisor (Italian - speaking) On-site MA05

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Technical Support Advisor on our team, you will:

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
• Troubleshoot technical issues and provide timely accurate resolutions
• Educate customers on product usage, updates, and best practices
• Create and manage support tickets to ensure proper tracking and resolution
• Collaborate with internal teams to resolve complex or escalated cases
• Maintain accurate customer records and documentation in internal systems

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are proficient or bilingual in Italian plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers' need
• 2 year experience in Customer service or Technical Support area
• Can take ownership of, and progress calls to resolution or to escalated call to resolution

What’s In It For You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week permanent contract
• Schedule: Monday to Friday, 09:00 - 18:00
• Salary package: 20,500 euros gross/year + up to 2,000 euros gross/year in bonus
• Central office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.