Customer Service Representative - French & Spanish speaking - Automotive - Onsite - FA02

Concentrix; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full-time contract

Office in Barcelona

Referral bonuses

Training program

Career development

Job summary

Concentrix in Barcelona is seeking a Customer Service Representative (French & Spanish speaking) onsite to support automotive clients. You will handle calls via CRM, create quotations and orders in SAP, and relay delivery times while offering product advice.

Requires bilingual French and Spanish with English; full-time, 39 hours per week, office in Barcelona; salary with bonus and paid training. Join a global leader in technology and services, with opportunities for career growth and

Qualifications

• High school diploma required.
• Bilingual French and Spanish with strong English is preferred.
• Interest in technical field and long-term project commitment.
• Customer-oriented with excellent communication and commercial mindset.
• Experience in contact centre environments is a plus.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite and communicate delivery times to customers.
• Provide basic product advice to customer needs.
• Provide first level technical assistance to identify requirements.
• Call back customers as needed.
• Lead management tasks and related duties.

Skills

French language

Spanish language

English language

Customer service

Education

High school diploma

Tools

SAP

CRM system

Job description

Job Title

Customer Service Representative - French & Spanish speaking - Automotive - Onsite - FA02

Job Description

Step into a Game-Changing Career Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions.If you’re looking to develop your career and feel inspired, this is your opportunity.

As a Customer Service Representative ( Onsite) , you’ll be part of a dynamic team of game-changers shaping the future of the fashion industry.

Career Growth and Personal Development This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technicalassistanceto help customersidentifytheir requirements for products and services
• Call back customers
• Lead management
• Other duties and tasks as assigned

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

• Are bilingual or proficient in French with an advanced level of Spanish and English
• A minimum of a high school diploma is required (additional qualifications are considered an asset).
• A strong interest in the technical field, along with a commitment to remain in the project for at least two years, is highly valued.
• You are customer-oriented, with excellent communication skills and a solid commercial mindset.
• A business-oriented approach will support more effective engagement with clients and stakeholders.
• Education in business or commercial fields, as well as prior experience in a contact centre environment, will support your development in this role, although these are not mandatory requirements.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

• Full-time (39 hours/week) permanent contract, Monday to Friday (08:00–17:00)
• Salary of €19.623,94 gross/year + up to €4.000 gross/year in bonus
• Office in Barcelona
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, French (Required), Spanish

Time Type

Full time

R1767027