Customer Service Representative (Danish-Speaking) - Hybrid - Banking Industry Bn01

Concentrix; Madrid; Híbrido; EUR 20.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training on the project

Hybrid work arrangement

Office in Benalmadena

Descripción de la vacante

Concentrix in Madrid, Spain, is seeking a Danish-speaking Customer Service Representative for banking support. You will handle emails and calls, ensuring a high level of service while following bank procedures. The role is hybrid with training provided and offers a clear path for growth.

The position requires Danish and English proficiency, a customer-focused attitude, and strong communication skills. It is a full-time role with a defined 39-hour week and a salary between 20,000 and 23,000 euros

Formación

• Danish and English proficiency required.
• Open and positive mindset for best customer service.
• Prior experience in customer service is preferred.
• Strong written and verbal communication skills.

Responsabilidades

• Answer customer inquiries via email and telephone in a professional manner.
• Make customers feel safe and welcome in contact with us.
• Follow bank guidelines and processes.

Conocimientos

Danish language

English language

Descripción del empleo

Experience the power of a game-changing career We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Are you a motivated individual seeking a fulfilling career in Customer Care within the realm of digital banking? Are you fluent in both written and spoken Danish? If so, then join us in Malaga (Hybrid) as a Customer Service Representative for Bank Norwegian, a branch of NOBA Bank Group, where you will provide outstanding customer service both through email and incoming calls to our customers. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role As a Customer Service Representative on our team, you will:

• Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.
• Make customers feel safe and welcome when they are in contact with us.
• Follow the guidelines and processes set up by the bank.

Your Qualifications

Concentrix is a great match if you:

• Have a proficient or bilingual level of Danish and advanced level of English
• Have an open and positive mindset that helps to provide the best customer service experience
• Have previous experience in customers service
• Have good communication, written and listening skills

It Would Be a Plus If

• Have previous experience in invoicing, bank or collection industry is good to have, but not a must - as you will get relevant training in the field

What’s In It For You

• Full-time 39 hours/week permanent contract: Monday to Thursday from 08:00 - 16:00, Friday from 09:00 - 16.00
• Salary Range from 20k up to 23K euros gross/year
• Great team and working environment hybrid in a modern centrally placed office in Benalmadena
• Full paid training on the company and the project youll be working on

Experience the best version of you!

Equal Opportunity

Concentrix is an equal opportunity employer Were proudly united as one team, one company, globally. Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1738285

Customer Service Representative (Danish-speaking) - Hybrid - Banking Industry BN01 • Madrid, Spain