Customer Service Representative

Höegh Autoliners; Madrid; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Höegh Autoliners in Madrid is seeking a Customer Service Representative to deliver excellent service to customers across our global operations.

You will work closely with customers, international colleagues, agents, suppliers, and internal teams to ensure requests are handled accurately, efficiently, and on time.

Formación

• 1–2 years of experience in customer service, call center, logistics, shipping, or a similar environment.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational skills.
• The ability to manage multiple priorities and meet deadlines.
• Good knowledge of Microsoft Office or similar applications.

Responsabilidades

• Manage customer bookings and follow up to ensure smooth and timely handling.
• Coordinate with internal teams and international colleagues to support the end-to-end transport process.
• Build and maintain strong relationships with customers, colleagues, agents, and suppliers.
• Support invoicing and ensure customer and operational documentation is accurate and complete.
• Address customer concerns and help resolve issues efficiently.
• Monitor customer service activities and ensure any irregularities are identified and acted upon.
• Work collaboratively with the team to meet customer service goals.
• Identify opportunities to improve processes, systems, and the overall customer experience.

Conocimientos

Customer service

Communication skills

Attention to detail

Organizational skills

Multitasking

English (business)

Teamwork

Herramientas

Microsoft Office

Descripción del empleo

About Us

Höegh Autoliners is a people-driven company committed to building lasting services and lasting careers.

We are a global leader in Ro/Ro deep-sea transportation, operating approximately 40 Pure Car and Truck Carriers (PCTCs) across global trade routes and making more than 3,000 port calls annually.

As the shipping industry continues to evolve, we are also leading the way toward more sustainable transportation. We are committed to achieving net-zero emissions in deep-sea transportation and helping our customers decarbonize their supply chains.

But beyond our ships and global operations, our people are at the heart of what we do. We believe in creating an environment where talented individuals can take on challenges, collaborate with colleagues around the world, develop their skills, and build meaningful careers.

If you’re looking to join an international company where you can make an impact and grow alongside a supportive team, we’d love to meet you.

About the Opportunity

We’re looking for a Customer Service Representative to join our team and play an important role in delivering an excellent experience to our customers.

In this role, you’ll work closely with customers, international colleagues, agents, suppliers, and internal teams to ensure customer requests are handled accurately, efficiently, and on time.

This is a great opportunity for someone who enjoys building relationships, solving problems, coordinating with different teams, and working in a dynamic international environment.

What You’ll Be Doing

• Manage customer bookings and follow up to ensure smooth and timely handling
• Coordinate with internal teams and international colleagues to support the end-to-end transport process
• Build and maintain strong relationships with customers, colleagues, agents, and suppliers
• Support invoicing and ensure customer and operational documentation is accurate and complete
• Address customer concerns and help resolve issues efficiently
• Monitor customer service activities and ensure any irregularities are identified and acted upon
• Work collaboratively with the team to meet customer service goals
• Identify opportunities to improve processes, systems, and the overall customer experience

What We’re Looking For

We’re looking for someone who is customer-focused, organized, proactive, and eager to learn.

You’ll be a great fit if you have:

• 1–2 years of experience in customer service, call center, logistics, shipping, or a similar environment
• Experience in shipping, logistics, freight forwarding, or working with a carrier is an advantage
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational skills
• The ability to manage multiple priorities and meet deadlines
• Good knowledge of Microsoft Office or similar applications
• A collaborative and team-oriented mindset
• A solution-focused approach when dealing with challenges
• The ability to work effectively in a fast-paced, international environment
• English business level in both speaking and writing

Why Join Us?

At Höegh Autoliners, you won’t just be filling a position–you’ll be joining a global team with opportunities to learn, contribute, and grow.

You’ll have the chance to:

• Work with colleagues and customers across different countries
• Build valuable experience in the global shipping and logistics industry
• Be part of a collaborative and supportive team
• Contribute ideas and help improve how we work
• Develop your skills and build your career with a global organization
• Be part of our journey toward a more sustainable future in shipping

We believe that building and sustaining a diverse and inclusive environment for working and learning leads to a better workplace, better ideas and more inspiring conversations.