Customer Service Ocean Freight M/F

GEODIS; Madrid; On-site; EUR 28,000 - 40,000; Full time

Job summary

GEODIS in Madrid is seeking Sea Freight Forwarders responsible for end-to-end shipment management and customer experience. You will determine efficient methods, calculate costs, arrange packing, and select suitable carriers to meet customer requirements.

You will negotiate terms, monitor transit times, and keep clients informed throughout the process. Responsibilities include handling shipping documents, customs procedures, and data reporting to management, ensuring compliance and timely

Qualifications

• 5–10 years of experience in sea freight forwarding.
• Experience handling end-to-end shipment management and customer communication.
• Knowledge of customs clearance procedures and transport documentation.

Responsibilities

• Handle end-to-end shipment management based on group procedures.
• Identify cost-effective sea freight transport solutions for customers.
• Negotiate terms of carriage with carriers and communicate details.
• Guarantee reliable transit times and maintain client communication.
• Prepare and manage shipping and customs documents.
• Monitor shipments and resolve issues to ensure timely delivery.
• Provide data and reports for management using available tools.

Skills

End-to-end customer service

Negotiation

Cost optimization

Communication

Shipment tracking

Problem solving

Education

High/Secondary School Degree

Tools

Customs documents software

Geolocation tracking tools

Job description

Operational activities - Freight Administration

Job title

Sea Freight Forwarders are responsible for the end to end shipment management based on group standard operating procedures. They identify and select the most appropriate and cost-effective sea freight transport solution for the customer.

Applicant's profile

• Responsible for the end-to-end customer experience
• Determine efficient and cost-effective methods of moving goods from one location to another according to customer or sales requirements
• Calculate weight, volume, or cost of goods to be moved
• Arrange appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination
• Select shipment routes, based on nature of goods shipped, transit times, or security needs
• Identify and select the most suitable sea freight carrier for the job
• Negotiate terms of carriage with carriers, define the details of a shipment and communicate those details to the selected carrier(s)
• Guarantee reliable transit times and maintain excellent levels of communication with clients at all stages of the shipping process
• Keep customers informed of the status and physical location of their shipments, updated in real time using geo-localisation technology
• Check that shipments are delivered as planned and resolve any problems
• Manage customer requests and arrange additional services in line with the Geodis LoB strategy
• Arrange special transport for sensitive goods such as live animals, food or medical supplies
• Collect data, present it in an accessible form and produce detailed reports for management.
• Adhere to data management principles and guidelines and ensure data quality
• Managing shipping documents
• Manage customs clearance procedures, transport and insurance documentation
• Prepare the transport documents required for the shipment of goods (including all tax and customs declarations required in the case of goods destined for import or export)
• Oversee payments and transactions, such as freight charges, on behalf of customers
• Assist customers in obtaining insurance reimbursements
• Maintain current knowledge of relevant legislation, political situations, or other factors that could affect sea freight transport

Working time (%)

100

Location

Madrid

Minimum level of education required

HIGH/SECONDARY SCHOOL DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker.