Customer Service Customs Brokerage M/F

GEODIS INTERSERVICES; el Prat de Llobregat; Presencial; EUR 36.000 - 48.000; Jornada completa

Descripción de la vacante

GEODIS seeks a Customer Service Customs Brokerage specialist to manage international shipments, prepare and submit required documentation, validate declarations with customs authorities, and ensure compliance with tariffs and import/export rules.

Responsibilities include monitoring operations, communicating risks, maintaining client relationships, reporting, and supporting sales teams, with 5–10 years of relevant experience and a HIGH/SECONDARY SCHOOL degree. This role is based in Spain.

Formación

• HIGH/SECONDARY SCHOOL DEGREE required.
• 5–10 years of experience in a similar customs brokerage role.

Responsabilidades

• Steering and monitoring customs operations.
• Prepare and submit documentation for international shipments (bills of lading, customs declarations).
• Validate official declarations with customs authorities.
• Ensure compliance with tariffs and import/export regulations.
• Manage invoicing to clients and coordinate with freight forwarders and warehouse personnel.
• Liaise with Customs Authority and clients to resolve issues.
• Develop reporting and monitor KPIs for customs flow optimization.
• Advise and guide regarding regulatory changes and Incoterms.
• Stay up to date with field developments.

Descripción del empleo

Job title

Customer Service Customs Brokerage M/F

The customs clearance specialist is an expert in customs operations and processes. By providing their expertise in this field, they help the company to manage risks and avoid legal proceedings by ensuring that commercial operations are carried out in compliance with all the regulations and legislation in force.

Applicant's profile

• Steering and monitoring of customs operations
• Prepare and submit required documentation for international shipments, including bills of lading, customs declarations, and other necessary documentation
• Validate official declarations with the customs authorities
• Ensure compliance with all applicable regulations and laws, including tariffs, customs clearance, and import/export regulations
• Manage the invoicing process to the client in a timely and accurate manner
• Represent the client to the Customs Authority
• Alert the client in case of litigious customs, identify the appropriate solutions to resolve the issue
• Coordinate with other members of the logistics team, such as freight forwarders and warehouse personnel, to ensure that goods are transferred and delivered in a timely and efficient manner
• Ensure that manufactured products are correctly classified according to their category (perishable, dangerous, technological, etc.) and according to the commercial and regulatory requirements specific to the country of origin and destination of the goods
• Resolve customs-related issues and communicate with government agencies.
• Develop and maintain relationships with clients, government agencies, and other stakeholders in order to ensure smooth and efficient customs clearance processes
• Reporting and analysis
• Implement and monitor KPIs to assess the benefits of optimizing customs flows
• Produce and maintain reporting following client deadlines and Geodis requirements
• Analyze foreign regulations and the establishment and implementation of procedures to comply with them
• Advice and guidance
• Act as a liaison between the customer, the customs authorities, the goods transit department and all other control bodies, and ensure that all necessary documents are in order
• Monitor changes in customs regulations, disseminate information, advise and train the departments concerned or customers
• Provide support to sales teams, including during customer visits
• Communicate the risks associated with non-compliance with customs regulations
• Identify potential savings, define Incoterms policies (rules and procedures determining the responsibilities and obligations of the seller and the buyer) with a view to optimizing customs costs
• Support control and litigation procedures
• Stay up to date in the field

Working time (%)

100

Minimum level of education required

HIGH/SECONDARY SCHOOL DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.