Customer Service Overseas

NRF (Nederlandse Radiateuren Fabriek); Valencia; On-site; EUR 26,000 - 38,000; Full time

Job summary

NRF (Nederlandse Radiateuren Fabriek) in Valencia, Spain, is seeking a Customer Service Overseas professional to support international customers, coordinate with Sales, Logistics and Finance, and ensure accurate order handling. The role offers a multicultural environment and opportunities to develop language skills in English, Arabic or French and Spanish, with a proactive, service-oriented mindset.

Based in Valencia, you will interact with customers worldwide and help maintain high service

Qualifications

• Fluency in English, Arabic or French and Spanish.
• Experience in Customer Service, Export or Order Processing is considered a plus.
• Strong communication skills and the ability to work effectively within a team.
• High level of organization, reliability and attention to detail.
• Customer-oriented mindset and a proactive, solution-focused attitude.

Responsibilities

• Handle daily communication with international customers across different regions.
• Manage inquiries and provide support throughout the order process.
• Collaborate with internal departments such as Sales, Logistics, and Finance to ensure correct order execution.
• Assist with export-related documentation and administrative tasks when needed.
• Maintain accurate customer information and ensure proper follow-up of requests.
• Support the implementation of best practices that contribute to continuous improvement.
• Represent the Customer Service Overseas team by offering friendly, efficient and professional support.

Skills

Fluent English

Arabic

French

Spanish

Job description

This role is part of our Customer Service Overseas team and focuses on supporting international customers through efficient communication, accurate order handling, and prompt issue resolution. Based in Valencia, the new colleague will ensure smooth coordination with global partners, contribute to a positive customer experience, and collaborate with internal teams to maintain high service standards.

WHAT ARE YOU GOING TO DO?

• Handle daily communication with international customers across different regions.
• Manage inquiries and provide support throughout the order process.
• Collaborate with internal departments such as Sales, Logistics, and Finance to ensure correct order execution.
• Assist with export-related documentation and administrative tasks when needed.
• Maintain accurate customer information and ensure proper follow-up of requests.
• Support the implementation of best practices that contribute to continuous improvement.
• Represent the Customer Service Overseas team by offering friendly, efficient and professional support.

WHAT DO YOU BRING?

• Fluency in English, Arabic or French and Spanish.
• Experience in Customer Service, Export or Order Processig is considered a plus.
• Strong communication skills and the ability to work effectively within a team.
• High level of organization, reliability and attention to detail.
• Customer-oriented mindset and a proactive, solution-focused attitude.

WHAT DO WE OFFER?

• A position within an international and fast-growing organization.
• A multicultural work environment where languages and global collaboration are part of daily life.
• Opportunities for professional development and learning.
• A supportive team culture built on cooperation, knowledge sharing and continuous improvement.
• A role based in Valencia with the chance to interact with customers worldwide.