Customer Service (Iberia)

NRF (Nederlandse Radiateuren Fabriek); España; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

NRF (Nederlandse Radiateuren Fabriek) in Valencia leads the Iberia Customer Service team to deliver high-quality service and accurate order management.

The role collaborates with Sales, Logistics, and Finance to satisfy customers, handle queries and ensure SLA compliance while using ERP systems and MS Office, with English and French required.

Formación

• Previous experience in Customer Service, Order Management or a similar role.
• Customer-oriented mindset with strong communication skills.
• Good organisational skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Comfortable working with ERP systems and MS Office tools.
• Proactive attitude and problem solving skills.
• Good level of English and French (required).

Responsabilidades

• Manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
• Act as the main point of contact for customers.
• Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance.
• Monitor order status, deliveries and potential incidents, proactively communicating with customers.
• Handle claims, incidents and customer queries, ensuring proper resolution.
• Ensure compliance with internal processes, customer requirements and agreed service levels.
• Maintain updated and accurate information in internal systems.
• Support continuous improvement initiatives within the Customer Service function.

Conocimientos

Customer service experience

Communication skills

Organisational skills

Teamwork

Problem solving

English and French

Herramientas

ERP systems

MS Office

Descripción del empleo

This role is based in Valencia and is part of the Customer Service team for the Iberia region. The position is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders.

The role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business.

WHAT ARE YOU GOING TO DO?

• Manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
• Act as the main point of contact for customers.
• Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance.
• Monitor order status, deliveries and potential incidents, proactively communicating with customers.
• Handle claims, incidents and customer queries, ensuring proper resolution.
• Ensure compliance with internal processes, customer requirements and agreed service levels.
• Maintain updated and accurate information in internal systems.
• Support continuous improvement initiatives within the Customer Service function.

WHAT DO YOU BRING?

• Previous experience in Customer Service, Order Management or a similar role.
• Customer-oriented mindset with strong communication skills.
• Good organisational skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Comfortable working with ERP systems and MS Office tools.
• Proactive attitude and problem solving skills.
• Good level of English and French (required).

WHAT DO WE OFFER?

• Salary according to the applicable Collective Agreement.
• A structured onboarding and continuous support from the team.
• Rotating shifts: 09:00 – 17:30 and 10:30 – 19:00.
• Public holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked.
• Opportunity to gain experience in a regional role within the Iberia organisation.
• A collaborative work environment focused on continuous improvement and customer satisfaction.